Maris Grand Waterpark Resort

"We had a lovely family holiday here for 11 days. The hotel was very clean and modern, with plenty of sunbeds to go around. Admittedly there could have been a bit more on the entertainment side for the younger children but we were lucky they enjoyed the pool a lot and the entertainment team changed over while we were there and the latter team were much better so I would imagine there will be more now. It was around a 10/15 minute to the beach which was perfect, and through the town which was even better. The staff were all very friendly and helpful! A special mention to Adriana who worked in the restaurant for being so lovely and always willing to help with our two young boys."

"We stayed here last weekend. I was staying with my two children, and we had travelled with friends and their children. On our first day we opted to try out the kids club. As frequent hotel guests in Cyprus, our children have enjoyed the kids club offers in numerous other hotels, with attentive staff and fun activities. Sadly this was not the case at the Maris Grand. We experienced rude staff from the get-go, however we felt sure that it may have been a cultural or linguistic difference and, as the kids were keen to stay, we went ahead. Sadly it transpired that the kids were left alone for a prolonged period of time, all the while with access to the stairwell up to access to the main road. This was blamed on the fact that our children had been left with the ‘Polish children’s entertainment staff’. Had we been told that they weren’t happy to take care of our (British) children, we wouldn’t have left them there at all. It really wouldn’t have been a problem - it was a ‘nice to have’ rather than a necessity. When we collected our children (after a mere max 40 minutes) we were accused of having left our children alone in the facility which was of course not the case. The woman who had turned up (in lieu of the original kids club staff) then made a point of grumbling that the room was now disorganised (which wouldn’t have happened had they had adult supervision). Our children were bewildered and a bit frightened about what had happened, and expressed that the first kids club staff member had said they were leaving to fetch some supplies just a short time after the club commenced, and had simply not returned. This means they were likely left alone for 30 minutes which is absolutely unacceptable. The age range of these children was 4-11, so too young to be unsupervised. Of course we fed this information up to management but the response was extremely lacking. We experienced eye rolling and excuses at every turn, despite discussing in a measured and considered tone. This was a serious safeguarding issue, and no amount of assurances that ‘the contract with the external company has been terminated’ made for reassurance. If they were aware that the company was not operating within safeguarding guidelines, they should have been shut down immediately. This is all such a shame as the rest of the stay was good - our children had a great time on the water slides and in the various pools, and food was good and varied. But I cannot overlook the appalling safeguarding blunder at the kids club, and if the hotel does not accept this opportunity to fully address this matter, I will be taking it further."

"Everything was wonderful! Great waterpark, delicious food, and flawless hospitality from the entire team. A perfect choice for a vacation in Protaras."