"The location of the hotel is one of its biggest advantages. It is very close to the main street and within easy reach of several beaches, which made getting around very convenient.
The room itself was spacious and comfortable. Having two air-conditioning units was especially nice, and the terrace was also a great addition. The shower was good as well. However, there was nowhere in the shower to put shampoo or shower gel, which was quite inconvenient. The small plastic bottles provided with shampoo and shower gel also ran out very quickly.
During our 14-night stay, we regularly had to go to reception to ask for fresh towels or more shampoo and shower gel. On some occasions, used towels were taken away without being replaced, which was frustrating.
The hotel grounds were very clean and well maintained, but the room cleaning was a different experience. On one occasion, the cleaner opened our room while I was still asleep and woke me up to ask if I needed cleaning. I was not properly dressed at the time, so this was quite uncomfortable and unexpected. On another occasion, the room seemed to have been cleaned with a very strong amount of bleach. When I returned, the smell was so strong that it was difficult to breathe, and I had to leave the room open for around 30 minutes to air it out.
The Wi-Fi was another major disappointment. There was no Wi-Fi available in our room, which in this day and age is very inconvenient. We live in a time when phones, tablets and other devices are a normal part of everyday life, so having no Wi-Fi in the room made things unnecessarily difficult. To make matters worse, for a few days there was no Wi-Fi available anywhere in the entire hotel. This was extremely inconvenient, and I was eventually forced to purchase an additional roaming data package just to have internet access. For a 14-night holiday, I would expect reliable Wi-Fi to be available throughout the hotel, including in the rooms.
The food was another area that could be improved. There was a good amount of food available, but it became very repetitive, especially during a 14-night stay.
The evening entertainment was also disappointing. There were only around four evenings of entertainment during our entire two-week stay, and it was mainly two different men singing. After a while, this became quite boring, and I think there could have been more variety and more frequent entertainment.
On the positive side, the hotel was generally quiet, and the service from almost all of the employees was excellent. The staff were very friendly, polite and always willing to help.
I especially want to say a huge thank you to Jeremie. He was incredibly positive and friendly and genuinely became a favourite person for my children during the holiday. They absolutely loved him. He was always happy to help whenever we asked, was great at communicating with guests, and knew how to keep a conversation going and make people feel welcome. His attitude really made a difference to our stay.
Overall, the hotel has a great location, spacious and comfortable rooms, clean grounds and some really excellent staff. However, the housekeeping, Wi-Fi, repetitive food and lack of varied evening entertainment are areas that definitely need significant improvement."