Voyage Sorgun

"We had a truly wonderful holiday at Voyage Sorgun at the end of May. We were three generations aged 5 to 75 and there really was something for everyone. We had a very welcoming check-in at Reception, so first impressions were excellent. We had double rooms and family rooms on the third floor, all with sea views. Rooms were spotlessly clean (thank you so much, Zara and colleagues – and for the birthday decorations 😊), and very well equipped, particularly with toiletries and associated items - and the hairdryer works really well! Any additional requirements were very promptly dealt with via the hotel chatline. This function works brilliantly and huge thanks to Kamila, Ulan and Adina for dealing with all our requests with efficiency and warmth. We were especially grateful that, very luckily, they were able to facilitate a late check-out for us on our final day. It was a busy week because of school half-term and Turkish celebrations but we managed to find sunbeds for all of us every day without too much trouble. The grassed area is lovely and there are numerous pools, including an adults-only one; also, an adults-only beach pier. Because there are so many, they never seemed crowded. The children and grandchildren loved the variety of waterslides and they catered for all ages. The food in Degusto (main restaurant) is of incredible quality and variety, to the point that you found yourself constantly missing goodies that others had found. The chefs and their teams do an amazing job and should be hugely proud of what they achieve. In fact, we didn’t have anything other than top-class food and service wherever we ate. We visited two speciality restaurants for birthdays (thanks for the delicious cakes and singing!): Italian Vista – food and service were excellent and the grandchildren loved Chef’s table-side flambé spectacle (order Tagliatelle Flambé). The Greek Buzuki restaurant was amazing (make sure you are very hungry) - again, food and service just incredible, plus we enjoyed the brilliant musicians and all the accompanying celebrations. (We booked the Italian restaurant with the hotel in advance of our arrival as one birthday was the next day; otherwise book via the chatline service.) Note that there is a cover charge for the speciality restaurants but if you have a special event to celebrate, they are worth it. However, I feel it would generate some super guest goodwill if the hotel were to consider offering just one free visit per week to these restaurants. Various of us tried the gym (very good equipment); the yoga and Pilates classes (well-taught, under a shaded area); the table-tennis (again under a wind-free shaded area); the games room; the bowling (needs advance booking); the kids’ club (lots of activities, lovely caring staff, very secure area); the funfair area, sadly under-used while we were there but the grandchildren therefore had free rein on everything and were extremely happy! And thank you to the lovely Mehmet (sincere apologies if I’ve misremembered the name) for your kindness, humour and patience with them. For us, the evening entertainment was a mixed bag, but probably there was something to suit most tastes. Having said that, big shout-out to everyone involved in the Cotton Club production which was just fantastic. We used the local minibus service into Side from outside the hotel into the bus station. No 11 there and No 10 back – 65 Turkish lira (£1-ish) each way. It’s definitely worth a visit to see the magnificent ruins; plus there is a lovely promenade walk with numerous bars and restaurants. The staff at this hotel are just superb, always smiling, always helpful and accommodating, brilliant at remembering your preferences, we cannot praise them highly enough. We can only name those with whom we had the most interaction, of course. In Degusto: Jazgul, Semetei and Janna, our lovely waiters; Adem the very smiley sweeper; and the ‘egg-ladies’ whose names we didn’t get, sorry. In Vista: Tuncay and Elina our waiters. Also, just to say that the hotel grounds are beautifully kept so credit to the team of gardeners for this. But every single staff member deserves applause and thanks because they are the essence of what makes a holiday at Voyage Sorgun such an amazing experience."

"I wasn’t sure what to expect, but this hotel completely won me over. From the moment I walked in, the staff made me feel at home. The room was immaculate, the bed was incredibly comfortable, and the complimentary breakfast was a lovely bonus. I’ll be recommending this place to all my friends."

"We stayed at this hotel for a week in june. After reading the many good reviews our expectations were quite high. The good: Great location with the pine trees, neatly kept gardens and more than enough pools. We mostly stayed at the 16+ pool and 16+ pier. The lifeguards were always attentive and also enforced the 16+ policy when there were younger people. Quality of the food is very good, both in the buffet as the a la carte restaurants. The possibility of ordering food at the pool using the QR codes is also great. The 24/7 restaurant, patisserie and chocolatier are great additions to the overall stay. Premium alchohol is included, all the brands you'd expect and more. Quality and quantity of the cocktails is also great. Every staff member you encounter is very friendly and tries to help in any way they can. You don't have to sit with an empty glass for 2 minutes, they always keep an eye out and are ready to take another order. No bracelets :) The bad: Rooms are very dated and small, we stayed in a family bungalow and for the price we paid the room is not at all what we expected. For some reason they decided to use laminate (wood) flooring, which is wobbly everywhere and was never decently clean during our week stay. The bedrooms are also very small in the bungalow with not even enough space to place your suitcase on the floor to open it. Another issue was the lack of a chair/table to sit at. Use of the QR menus, I know before I said it's fun & easy, and it is, but when we went to a restaurant at the pool and wanted to sit there and eat something we could not order anything because we did not have a phone. I'm not sure wether this was just the waitress not wanting to just tell us what they had on menu and take an order, but this put us off. Use of the "Voyage app" , the app is probably handy, but we felt pretty pushed to install it upon arrival and got the feeling that if we needed antyhing we could only use the app. When we asked for a map of the property on paper, they again pointed to the app. Languague barrier: I know we cannot expect them to be fluent in English, but most of the staff does not speak any English apart from drink names etc... But they are (or seem) fluent in Russian... Cleaning up: I know this is as much the guests problem as the hotels, but there were some things left in the garden that were there for the entire week we were there (an empty cocktail glass on a pole, swimwear on a bench etc...) Overall we had a pleasant stay and would come back, but only if we get a better deal, or maybe a room in the main building."