Xanadu Resort Hotel

"Darts and Bingo was Great , Assel as the food"

"We are currently at the hotel - the second day. Two adults and three children. Arrived around 8:00 AM, checked in around 11:00 AM, rooms were given on the first floor right above the lobby area for smoking and coffee. It is impossible to open the balcony door because of the commotion, the smell of cigarettes, and loud music. The air conditioner (the one that hums like a jet engine) blows warm air because they have already switched to the winter concept. No toothbrushes, children's robes, beach bags. We suffered all night, they asked us to move. Guest relations Natalia quickly got involved and helped with the room change. They brought toothbrushes 😉, a children's shower set, and two beach bags for towels to the new room (I asked for all of this myself, so they brought it). The pastry shop wasn't found on the first try - in the basement after the shops - the place is very not great - a dark, unpleasant space with a small number of tables and no more than 10 types of desserts. Staff - one girl who came about 5 minutes after we arrived. I asked what I wanted, I answered that I wanted carrot juice, she sighed and said that it would take a long time because she has many orders and is busy 😳. No one has answered me anywhere else yet 🤦🏻‍♀️. The pastry shop in this hotel is not the place where you want to stay and be, to be honest, we left. Overall, there is a lot of greenery at the hotel, a large area, we saw a squirrel. Went to the first day at A La Carte Italian - a three - the menu is super, the execution is not very good. I would also like to note that the staff moving around the hotel does not greet or welcome guests; in the restaurant, service is fast, but without enthusiasm or smiles, perhaps they are tired from the season. Before Voyage and Gloria, like before the Moon, of course, although they scattered to a similar level of service. This is all I would like to note for now, if there is anything else - I will add to the review."

"The Hotel Xanadu is a very good overall package. It combines well-maintained grounds, extremely nice staff, and entertainers. Above all, Zach is extremely nice and extraordinarily friendly. We always enjoy coming back to the Xanadu, and Zach plays a part in that. We have always had a nice stay here so far and always enjoy coming back. Best regards, Paul"