Beatriz Playa & Spa

"All was very good, persons are frendly"

"Room was slightly dated but ideally not spending much time in it anyway in a place like this. Food is manageable if all inclusive but lacking variety and has moments where it's a bit of a letdown. Where it really lacks is the amenities. Sports bar not included in all inclusive so pay your own drinks and same for entertainment area. Bit of a letdown but not the worst part. Pool is nice and large, but loungers aren't the most comfortable and the pool rules state "loungers may not be reserved" as im sitting on the balcony at 19:05 over an hour after pool closed there are towels left on loungers that were there since I arrived. Loungers may not be reserved, until they are and nothing is done about it. Should be plenty loungers to choose from but so many are reserved and in awkward numbers that its so difficult to find 2 together for myself and partner which feels unfair given the towels I can see are from the same family of 3 and 2 of them didnt even come to the pool yesterday so that was 2 wasted loungers for other paying guests that had to walk around aimlessly for half the morning until other loungers came available that weren't shrouded in shade or next to a fence dividing the hotel and public promenade. Would be nice if staff stuck to their own rules and removed the towels. Communication can be lacking from staff as well. For dinner you need the paper booklet your key is in to be let in and the pool bar closes at 6, which means you cant get pool towels after 6 either which wouldn't be an issue if we had been told but it was never mentioned. Overall not a terrible experience, biggest issues are staff allowing guests to break rules and ruin it for others and communication could be better on arrival. Would visit again but will be reserving a lounger in spite of the signs next time"

"The room is spacious with a large balcony, spacious bathroom, and was cleaned well. The beds are good too. The food is average in my opinion with enough choice but little variety. In the ten days of our stay, 2 times to a special restaurant, Italian which was quite good, and Asian which had some appearance but was tasteless in our opinion. If a table becomes free, it is quickly "cleaned" with a damp cloth, don't look under the placemats because that was a scare. And the pool has 2 basins, one a bit warmer, the other a bit cooler. Luckily no towel was placed on the beds, which were particularly dirty just like the wide white edges along the pool (desert dust?) Never cleaned/sanitized during our stay. In many places the floor tiles were damaged or partially missing, and there were also many sticky spots, probably from spilled dried drinks that can be obtained endlessly. (High-pressure cleaner?) It was nice that our rental car could be parked safely behind the gate on our own property. Located a few hundred meters from the airport, with low-flying planes passing the complex all day and evening, we didn't find it disturbing but a nice extra."