Barcelo Lanzarote Active Resort

"Would definitely recommend for a relaxed but still active holiday. On arrival was met by a very friendly team and offered refreshments, only downside was we were sent to the other reception after getting our wristbands which is across the main road and able to store our luggage until 3pm as expected as most hotels are like this. Room was very spacious, very comfy beds, good sized bathroom and balcony with a pool view as requested. But... the bathroom did have a sewage smell which lasted the whole holiday, the mini bar is basic but does the job. Unsure how cold the fridge gets didn't seem to actually be cold in our room. We came here for a birthday and didnt mention this but was surprised by Prosecco which was delivered to the room in the evening which was a very nice touch!! Pools were large with lots of sunbeds 2 each site, the one where our room was located was extremely cold and no one was ever using it, the pool on the other site was much warmer and more pleasant. We throughly enjoyed Champs which was the sports bar on the hotel premises lovely staff and good cocktails at decent prices as we were half board. Food was also a highlight for lunch at this spot. The buffet was very busy on the main site if going at 7-7.30 would have queues out the door for a table, the food hit or miss depending on what you get but a wide selection with some very tasty options. Breakfast was however was always a hit and great options, unsure of the lunch as only half board. The two other restaurants more specifically 'Koi' as this is where we tried was incredible , the food was amazing and the prices weren't terrible and get 10% off aswell, booking would be recommended on the website but would highly recommend if you like sushi. The gym on site was impressive with lots of equipment and machine used this quite often and was never too busy. There were classes and coaches to also help if needed but did not use these. We did not choose to experience these but they had what looked like a very impressive bike hire shop and also an Olympic sized swimming pool to use. Overall would definitely recommend for an active yet relaxed getaway in the canaries."

"Location was about a mile to the main town and beaches, with bars and restaurants on the way. Atmosphere was good, games with staff interaction was available, staff really good, polite and helpful. Our room was very clean and comfortable,view from balcony was poor, I think if they cut off the tops of the trees you would have a great sea view Value, definitely worth the price. Food and drink had a good choice Entertainment every night This hotel is the same as other Barcellos we have stayed at - very good, would stay here again. Well-done all staff"

"Let me start by saying we had a good holiday but Barcelo not a 5 star and lots of room for improvement. It’s split into two hotels separated by a busy road. On arrival check-in was smooth but then we were told to cross over to the other reception to be pointed in the general direction to our room which was the furthest away point from the reception. There was no offer of assistance or porters so we had to drag our cases only to find we are on floor 6 and the lift starts at floor 2 so had to drag cases up steep stairs to floor 2 to get the lift. Room 6221 was large and spacious and pool view as requested. Tea and coffee making facilities but in mini bar only one bottle of water. I was not expecting alcohol but soft drinks would have been nice. After room was made up there was no replacement water so I contacted reception to be told you only get a complimentary bottle on arrival and you need to visit the water cooler stations at bars to refill. Tea and coffee sachets were not replaced by housekeeping and gave up requesting so just bought a jar of coffee and milk at the supermarket. Every 5 star hotel we have stayed in supplied bath robes and slippers but none here. First night we went to use shower and no hot water which was reported. The following morning we went use shower and water was slightly warm but not pleasant to shower in. Reported again and we were told it would be sorted by the end of the day but it wasn’t so reported again. After 2 days on returning late from a day trip we found a note under door to contact reception to move room to 6227. Shower was okay in this room until last day and then lukewarm. Apparently several guests were experiencing shower issues. A couple of all inclusive things to watch out for. It’s 3 euros per day if you want to use safe in room. There are 2 à la cartes and I asked at reception if they were included in all inclusive and was told they were but had to reserve. I also checked Jet 2 hotel info and no indication of extra cost. We booked the Italian ordered meal and wine and it turns out they are not included in all inclusive but you get a 10% reduction in price. 60 euros I didn’t expect to pay. Buffet can be very busy. If you get there when it opens expect to queue around all food stations. If you get there a bit later expect to wait for a table and food is not always hot. One night I picked 3 different items and each time I had to hand them back as food was cold which was not replaced but chef just stirred the pots. "