El Charco Suite

"I will start by saying I made a mistake with the date of the booking and it is totally my fault - I realised my error when I was at the airport and my check in instructions were not arriving. I booked for 31.01 not 31.12. Yet, here I am, already in Lanzarote, on New Years Eve (solo traveller) with a perspective of no hotel for the night - everything on all platforms is all booked up unless you’re willing to spend £600 for one night which I don’t have. Reservation I got was non refundable, I get how last minute cancellations can hurt small businesses and I absolutely stand by rules that protect such businesses. However, I made an honest, genuine error and considering I now need to book something very expensive very last minute to not be left on the street for the night - I contacted the hotel asking to waive the charge for this reservation. They have a month to fill this one night slot which they easily would do. Without a moment hesitation they refuse. I find it so mean considering the circumstances. It is a very stressful situation for me yet they did nothing. I absolutely get I made a mistake here, but honestly does it hurt to be human and help someone out? I know how cancellations can hurt small businesses but on this occasion you guys had a month to fill it again. This is really not ok. Thank you for making an already stressful situation much worse and showing absolutely zero empathy. I hope karma goes back to you"

"HORRIBLE NIGHT. Fortunately we stayed in this apartment one night only. It would have been impossible to resist more. First of all, it must be pointed out that the PHOTOS OF THE STRUCTURE ARE DELIBERATELY MISLEADING, modified to look very bright. Actually the rooms look directly onto the street, on the ground floor, and so it is impossible to keep the windows open, let in light or let the room air. The walls are very thin - whatever happens in the street you can feel it reverberating in your skull. It also feels unsafe, as the front door is very thin and anyone could enter with very little difficulty. The air conditioner is located right in front of the bed so sleeping with the one on is a guarantee of future influences. At the same time it is necessary not being able to take advantage of natural ventilation at night. In short, you end up staying in a closed hole, dripping with sweat, without seeing sunlight for 100€ per night. The bathroom is totally open to the kitchen (!!!) - the smell comes to the one who drinks coffee at the counter. It should also be added that the property does not offer a luggage storage Service, which is now guaranteed by anyone. That said, the apartment inside is clean and nicely decorated."