Hotel Colorado Creek and PortAventura Theme Park

"We stayed at the Colorado Creek Hotel for 5 nights as a family of four (two adults and two children). Check-in is at 3:00 p.m., and if you arrive earlier, don’t expect your room to be ready — there is a luggage room available, be prepared for a long wait at reception as the staff are quite slow. The room itself was spacious with two double beds, which was great for a family. However, there was no kettle provided; you can hire one from reception, but you have to leave a deposit. Only two free bottles of water were provided, which felt a bit stingy for a room booked for four people. We also had problems with mosquitoes in the room, and unfortunately everyone got bitten. A big disappointment was that the swimming pools were closed during our stay — this wasn’t mentioned anywhere when we booked, and it was especially frustrating as we were there during half-term. Most of the other guests seemed to be locals. The restaurant food was repetitive and mainly aimed at children (burgers and chips every night). The food was always cold, although there was a microwave available to heat it up yourself. Overall, the spacious room was the only real positive. The slow service, lack of information about the pool closure, mosquito problems, and poor dining experience made this stay quite underwhelming"

"Positives first… So handy to be a quick transfer away from Reus airport. Also great location with only a 5/10min walk into the park entrance. Great family room and bathroom- always clean during our four night stay. Really like the western theme and decor of the hotel- it has so much potential! And maybe during high season we would have experienced that more. Unfortunately the hotel seemed very low on staff. Long queues in reception and food often not warm at the restaurant. We were all inclusive. Head for the restaurant early to avoid queues morning & evening. Avoid the Steakhouse restaurant in the park for lunch - not hotel’s fault obviously. No lunch option at hotel was a pity. Best lunch option in park = La Cantina. Lots of positives and a few negatives - think it may be a different experience in the summer time!"

"Check-in was polite and well done. Room cards did not work. Had to rush back to the reception. It took 15 minutes to get it sorted while everyone waited outside the room. Water pressure in the shower is poor. Water leaks out of the shower area. The worst is the Wi-Fi the room - absolutely horrendous. Even mobile reception is very poor. I suspect it's because there aren't enough receivers or boosters installed in the property. "