Pierre & Vacances Benidorm Horizon

"I don’t normally leave reviews but I thought that I would as after reading the reviews I was really apprehensive about this hotel. We arrived before check in time (5pm) we were advised to come back at 3.30pm and our room was ready. We stayed in room 29c the room looked exactly like advertised. It was clean, spacious had everything we needed. We had plenty of clean towels. The views from this room were stunning I almost didn’t want to leave the room. The lifts x3 out of x4 worked fine. The sister hotel is 3mins walk, while there we used gym, indoor & outdoor pool. Free shuttle bus as hotel is situated at top of steep hill. Bus timetables available. Honestly would stay here again so please don’t be put off by reviews."

"I've never written a bad review before, we always roll with inconveniences but I would never stay here again, paid for panoramic view all balconies are the same, you pay more for 16th floor and higher, the reception staff were very rude and abrasive then sulk when you say you'll pay cash for deposit I had 2 rooms so €400 was grabbed out my hand, now to the rooms the fan in bathroom was screaming in one room and the balcony door was off runner at an angle letting in so much wind 24 floors up the curtain was trying to take off, other room no working shutter on bedroom window and living room door was jammed shut, when I asked reception I got what do you expect us to do we can't fix everything rooms get run down, cosmetic thing I totally agree but not broken doors , no prior warning the side of the building was getting work done 0830 hammer drilling wall , always put positive spin on things but this was horrendous, I looked up the reviews but last 6 months the reviews have got so much worse, save your money"

"Just returned from a 4 night stay avoid at all costs!!! Was made to believe no housekeeping would be in apartments unless you stay 7 nights or more thats fine with me but during the stay my ring and watch went missing from my room rough value £3k!! i didn't think i had to bother with safe as door was always locked and stayed 27 high so not like somebody is going to climb in!! Shambles reception desk was not interested in helping and have had zero response to my complaint since returning home"