Magic Natura Waterpark & Polynesian Lodge Resort

"First family holiday with my 7 month old son, the second day in he fell extremely ill, he was being violently sick and was unable to hold anything down for 24 hours I reported to receptionist who told me to see a life guard for a thermometer of which none on site had one. We were one sickness episode from taking him to hospital. I spoke to receptionist again the next day and was told they have a doctor that comes to the room €150 if I had known that before I wouldn’t have hesitated. I fell ill 2 days after my son was ill, again with violent sickness then my daughter and finally my partner. We lost 4 days of our 7 day holiday to sickness and lost faith in the resorts hygiene. Many many many people were poorly hence the spread but the restaurants were crammed with people, ‘clean’ plates and cutlery dirty, high chairs cleaned with a grey rag left with food on. I watched housemaids mop an outdoor table and chairs with a floor mop the same mop that would have cleaned our lodge floor after my son had been so sick. We avoided the restaurant food and the pool after being so ill. I understand viruses can not be controlled but this was another level I’ve never experienced anything like it."

"We were a family ages 2 to 6 1 and booked 3 lodges (1 Tahiti Two Bedroom Premium Lodge with whirlpool and 2 Tahiti Two Bedroom Premium Lodge with Skyline View). Arrived late morning. Check in took quite a while but we were given our wristbands to use facilities straight away. There is a secure room to leave cases. Had a call just before 4 o’clock to say our accommodation was ready. Buggy took us to room. Housekeeping is very good, rooms were kept clean. As we were premium all inclusive we were able to use the Tuvalu restaurant which is much quieter. A special mention must go to David he really is a credit to the resort. Most nights we walked in and as we were collecting our meal he was already putting drinks on our table. We ate at the Mixed Meats restaurant. Service was very good and the food was nice. We ate at the Italian and were very disappointed. We had to wait to be asked if we wanted drinks and we had to ask twice for menus. They use robots to bring food to your table. We then had to remove the meals ourselves. Our adult son ordered the ravioli. It was more like a starter than a main and only had 4 pieces of ravioli. The zoo is excellent. We really enjoyed looking around it. The waterpark was good. The sunbeds on the grey areas are free to use but we found these very uncomfortable. The second time we went we used the other sunbeds and paid 8€ for each one. We were able to use our all inclusive bands there which was good. The free bus into Benidorm is a great idea but I think it needs to be managed better. It stops at Pirates first so is already half full when it arrives. On the day we used it everyone was queuing until the bus arrived and then it was a free for all. As we had a buggy, 2 of our party nearly didn’t get on and 1 person tried to push past our daughter who was carrying the baby. We got a taxi back which was about 10€. The evening entertainment is typical AI and is in ann area by the zoo. Everyone queues to wait for the gates to open, then run to get seats. We only went once! The main pool area had lots of sunbeds and is kept very clean by the staff. Every member of staff we encountered were lovely and very friendly. The flies are relentless, constantly landing on you. Very annoying. If I could make a suggestion it would be for a leaflet to be provided explaining what experiences are available and how to book them. We discovered on our last day that there was a bird experience for 25€ each and the couple we spoke with said it was amazing. If we had known we would have done this. Overall we had a lovely holiday and if you are a family who love swimming and going to the zoo it is perfect. If you have older children it can be a bit boring for them as there is nothing for them to do without getting a taxi into Benidorm."

"Excellent support and customer care in the rice restaurant, with special thanks to Carlos"