Aparthotel BCL Levante Club

"We are just back from a 10 night family stay. We’ve been to benidorm 15+ times and unfortunately, this accommodation was the worst we've stayed at. The images of the renovated rooms online are for the rooms in the main tower black where reception was. Even though my wife questioned this before we arrived, the room we had was severely dated in another block to the side. • One patio door didn't lock •The Kitchen area was questionable and you would not eat or drink from the facilities in the room. •There was mould in the shower. •Beds were not changed once in 10 days. •The cleaning in the rooms was below basic standards Location; Excellent. Staff; Very good - the entertainment staff especially were really keen and always had a smile on their face. On our second to last day, the fire alarm was going off in our block. There was no staff to be seen. We evacuated our block and went to reception to let them know and nobody at reception was aware the alarm was going off. The staff did not know how to use the fire panel to turn off the alarm - neither was any investigation as to why the alarm was going off. The alarm was put on silent mode. Very worrying! We would not stay at this apartment again. The Levante Lux Apartments down the road are much better, cleaner and far more equipped for a better holiday."

"Families don't stay here they allow single sex parties who carry on and have sex in hall way waking you up after 2 hours sleep hotel women manager rude and hotel director not listening Booked 3 apartments all patio doors where broke when we arrived door handle in one apartment broke ripped curtain dirty mattress and beddding.. we have stayed before and never again. STAY AWAY in August Spanish holidays there rude too."

"Simply the worst apartments I've ever encountered. Vile dirty and customer service is shocking. My son's room had an infestation of ants ( he has 3 small children under 5 with him ) the reception gave him a time of insecticide and told him to spray it on them. He did so. Only to realise that it wasn't to be used in enclosed spaces or near children. The inside handle to his apartment came off in his hand all the time. The shower head flung off and hit him on the head every shower the air con was leaking dirty water onto the floor and his 18 month old son slipped and split his lip. When approached about all of this one receptionist told my daughter in law ' just get on your hands and knees and clean it " Susannah her name was. The pool are was rarely cleaned with rubbish culminating from the day previous. When we first arrived in our apartment the bathroom sink was filthy and black spores on the ceiling dripping water. Our air con unit also leaked water constantly we had to leave a towel on the ground to catch the leakage. We personally paid €840 for a 5 night stay my son paid €1300 approx for an 8 night stay ... so hardly a budget price. My advice is avoid at all costs there are far superior places to stay at that price. However a word to Booking.com who have awarded my son a €450 voucher as compensation"