Novotel Zurich Airport Messe

"Our Swiss Air flight was cancelled and Swiss sent us here for an overnight stay. The hotel location is easily accessible from the airport via tram. Tram stop is right in front of the hotel. Lorena checked us in, she told us about the free wifi, comp buffet dinner and breakfast. First thing we noticed as soon as we stepped off the elevator is the odor in the hallway: not sure if it’s the musty carpet scent or if it’s the assigned floor for dogs… The room is good for 2 people, the air condition wasn’t working but window can be opened (you’ll hear the tram coming and going). We asked for electric fan - sadly they don’t have any (?!) Breakfast spread has the usual breads and cheeses and juice etc From the hotel to city center via tram takes 35mins."

"I’ve stayed at this hotel several times and it has become my regular choice near the airport. The location is very convenient and the team is always friendly and efficient. Service feels organized and professional every time, even when the hotel is busy. The hotel feels fresh after renovation. Rooms are modern, clean and comfortable with a good bed, effective blackout curtains and stable Wi-Fi, so both sleep and work are easy. Despite the airport proximity, rooms stay quiet. Transport is a big plus - the tram outside takes you quickly to the terminal or into the city, which makes planning simple. The restaurant Mozami is a very good option with a varied menu, so you don’t need to search for dinner late in the evening."

"I want to start by saying I didn’t book this hotel, I was redirected by Swiss Airlines after a mishap with my ticket. I arrived into the room and noticed the carpet was dirty, the bathroom floor, sink and shower hadn’t been cleaned, and there were hairs on the supposedly fresh towels. I wasn’t provided a robe and slippers like the pictures show. As I wasn’t planning on being in Zurich, I didn’t bring a charger with me, so I went to ask reception if they could help me with giving me a wall plug, or charge my phone at their desk. The receptionists replied that they didn’t have any chargers. Of course that is not possible as they operate computers and phones, a simple “we can’t give it to you” would have sufficed. Anyways, I went back after a while to check again, and another receptionist let me know that they had a charging station just behind a sign that was blocking a corridor for construction (basically if you didn’t know it was there you wouldn’t see it). This means that 3 people working there had no idea about this, or they didn’t care to tell me for some reason. Disappointing experience. The dinner selection was bland and everything tasted like oil. Lastly, even after putting a “DON’T” sign out of the door, someone from housekeeping still opened it. In short, the stars of the hotel should be reevaluated, the housekeeping staff should be trained on door signs and cleanliness and the reception staff should be briefed on the hotel facilities. Would not recommend this hotel."