Alden Suite Hotel Splügenschloss Zürich

"Did not feel like a full-service hotel, let alone a 5-star hotel. This isn't to say it's a bad property but should probably be advertised as a serviced apartment or "apart-hotel" without kitchens or laundry facilities. The service varies but the woman who checked me in was nice, some staff were less pleasant. One porter (Josef) was very rude and told me to go to a pharmacy at 8pm when in fact it closed at 5.30. In room dining was terrible and very overpriced. The rooms were huge but I didn't like them as some of the buttons, locks and other amenities were hard to use and the room felt worn. Location wise it was good. I saw very few guests and was thankful of its quietness. The hotel didn't have much amenities but the prices were reasonable"

"It's a small boutique hotel. We weren't aware of that when we booked, but absolutely top-notch service. Nothing to complain, would highly recommend."

"This is a lovely old-style hotel situated a two minute walk from the lake. We had a Master Suite with a balcony which was huge - bedroom, bathroom with walkin shower and jacuzzi bath, living room with balcony, additional toilet and plenty of space. Everything was very comfortable, including the massive super king size bed. Fruit bowl in the living room replenished at our request. What makes this hotel stand out is the outstanding service and friendliness of all the staff. We left each morning for trips and the staff on reception (including Amber who was super friendly and others but I cant recall names) offered us bottles of water for our trip. A couple of evenings when we got in late and couldn't be bothered to to out to eat, we ordered UberEats. Then the staff saw this they suggested bringing us plates and cutlery which was really helpful. All the staff were helpful and friendly making us feel very welcome. Breakfast has a limited selection but there is a variety of cooked eggs... we ordered on different days, eggs benedict, different types of omelet, fried eggs, scrambled eggs and all were cooked to perfection. We had to go to Zurich bus station for our trips and its a CHF 16 ride in an Uber, takes 10 minutes. We also ordered Uber back to the airport for CHF 36. I mention this because the only thing that we found a little irritating is the arranged transfer on arrival from the airport. The hotel had very kindly sent us a a pre arrival email offering to arrange pick from the airport which we accepted. Everything was fine - lovely big cab and driver greet. Except when we arrived the driver charged us CHF 150!! We felt that was extortionate - significantly more than if we had taken a taxi ourselves or booked an Uber. In future, I will remember to ask the price before booking a transfer via a hotel. In general, in Zurich, Uber is the cheapest way to get around unless you take trams or buses - about half the price of regular taxis in the city. Apart from that, our stay at the Alden was lovely and we would happily return."