Grande Hotel do Porto

"Was a grand hotel with a good price. All staff friendly and helpful, receptionist when we arrived mapped out sites we should visit. The room size was was fine clean and well maintained. You do have to pay for the coffee 1.25 erous for a pod downside is no milk and 0nly small cups available. The public rooms were all beautiful and a pleasure to use. The windsor bar made delicious cocktails. Breakfast again in a grand room, staff attentive, food fresh, hot and delicious with a good choice. Situation great, 20 minute walk up from the river which was a climb but you could break it up . It is central, 5 mins from the market which is a must. Capel ash Alma's which again is a must beautiful blue tiled chapel. Plenty of shops, restaurants and cafes nearby. Recommend the one opposite can't remember the name it is a green restaurant, cakes in the front then opens into a large restaurant. Good size menu, meat, fish and vegetarian delicious. Self service, good atmosphere. Also ate in Bolhao a gusto. There is Majestic cafe just down from hotel which is famous art deco building but very busy. Would recommend and happily stay again"

"This hotel is excellent value for money. The whole hotel is immaculate and the staff helpful and friendly. Breakfast is what I’d expected for a 3 star hotel. Yes the rooms are small but it didn’t bother us as we were out all day exploring. The rooms are very clean and beds comfortable. Great location. All our party would stay again."

"I stayed with my family for 3 nights at the Grand Hotel do Porto. While the location is quite good (right in the city center), it’s still about a 20-minute walk to Ribeira. The family room was also quite small — around 20 sqm — which felt tight for four people. Breakfast was very average for Portugal; in my opinion, not great either. The real disappointment, however, came from two incidents. First, when we arrived, the room was only partially prepared. The sofa bed for my daughters was not made, and when I informed reception around 9–10 PM, the lady told me that housekeeping had already left and nothing could be done. I explained that our booking had been made well in advance and the room should have been ready. Eventually, another staff member from reception kindly helped to convert the sofa into a bed himself — asking me to assist, as he couldn’t manage it alone. Second — and most concerning — my iPhone charging cable disappeared from my MacBook charger during the stay. I’m 100% sure it was there when we left the room in the morning, as I had just disconnected my daughter’s phone from it. Other chargers (my wife’s iPhone charger, watch chargers, etc.) were untouched, but the iPhone cable was gone when we returned. When I reported this to reception, the staff member was very cold and unhelpful, suggesting I check under the bed or around the room. I insisted they speak with housekeeping, but the attitude remained indifferent. In the end, nothing was found and no effort was made to take responsibility or even show empathy. Overall, the location is fine, but the service and attitude of the staff were well below expectations. Unfortunately, I would not stay here again or recommend it to others."