3K Madrid

"It wasn’t so much the fact that i found a cockroach running around the filthy fridge in my room, but the way that I was treated afterwards. After reporting it to the woman with her hair tied back at reception in the morning, she said she would send someone to deal with it. This was the first of many lies to come out of her mouth. After returning to my room and it still being there, a young woman was sent to my room and to my horror squished it onto a tissue to show to me. An older woman, manageress? who was outside my room told me to pack my things. No apology. No refund. The receptionist told me ALL hotels in Lisbon have cockroaches. I’m still waiting for the promised refund. I’m currently staying at another hotel which I’m very happy with."

"nicest hotel of our trip , big room comfortable bed, seperate bathroom , fridge , safe , 10 minute walk to bus station , easy access to nice areas in lisbon. staff were helpful , breakfast looked ok but we ate out each day, parking at 15 euro a night needed."

"Lovely hotel which was very clean and comfortable and what we needed. The beds were really comfy too. The staff were wonderful and friendly especially a mention for Laurina who was on the afternoon and evening shift and who checked us in and helped us every night with any query we had and providing drinks at the hotel lobby bar. She has a great attitude and is an asset to the hotel."