Tivoli Alvor Algarve Resort

"This is not a 5 star hotel, no where near it, if you are adults traveling on your own, do not go here it is not geared up for an adult visit, the adults only pool, is right by the main restaurant, so all you can hear is the constant clutter of cutlery and families and screaming kids, then a stones throw is the 2 massive family pools with music all day constantly booming, even when you try and sleep in the arvo its all you can hear. Parents where allowing their kids to go in the adults pool, when complained we were laughed at by management, i had to wait for 2 days before my safe was reset as it was already locked on arrival. food all over the floor in the restaurant, kids allowed to run riot with out any thought by their families, we endured a whole meal one night where the kid was allowed to bash his glass with a knife "Because it kept him occupied" i read these reviews before i went, and i quote i said "People are quick to moan and not to praise" i was adamant i was going to comeback and set the record straight, and say how fab it was, unfortunately everything i read was true 😒 even on the last day i thought id go into the Spa, i was provided a towel went in to a very busy indoor pool, placed my towel in a section, i got out and some one had taken it, strongly suspect the kids which were not supposed to be in there! Appreciate its a family hotel and lesson learnt, but when it offers adults only pool etc you expect some peace. Only plus side was our Maid Maria who was an absolute delight and kept our room immaculate"

"Stayed here last week October. This is not 5 star hotel I would give this a 3 star? Food was always cold you had to ask for drinks in the restaurant staff not forthcoming to ask if you would like anymore .staff fantastic but no structure to the restaurant no one appears to understand what there job role was in the restaurant to ensure to deliver service to the people who had paid good money to stay in this hotel But this is down to management to work with your staff.You had to look for crockery every time you went for food.its like faulty tower's Room very clean housekeeping staff work very hard. Grounds lovely anyone with mobility issues not the hotel for you as everything up hill. Great for kids Entertainment is shocking Plastic Glasses in the main Entertainment room you cannot get a seat in this area on evening till about 10pm once Entertainment is finished Would not return to this hotel even if offered free."

"The Tivoli Alvor All Inclusive is a resort with huge potential but as currently managed and operated fails to deliver a satisfactory experience. What they advertise and what they deliver are poles apart, especially in dining facilities. On arrival, service and welcome at reception leave a lot to be desired and this gets one's visit off to a poor start. Other visits to Reception confirmed the initial perception. The rooms and the general Housekeeping services were of good 4* standard. The resort advertises tremendous dining opportunities but the reality is far removed from that. When we stayed, one of the restaurants, Hot Med, was closed all the time. The "Dine Out" (barbecue) experience similarly did not function. The advertised opportunity to dine at the other "Themed Restaurants" turned out to be virtually impossible to access. They were always fully booked on the app through which one was required to book. That left the main Essence buffet restaurant as the only available option. The food on offer there was far from 5* and might be better described as canteen type food. Fortunately we had paid for the Premium service so we could avail of breakfast at the Roastic restaurant. While not what one might expect for a 5* breakfast, it was good and it enabled us to avoid the dreadful Essence outlet. We managed to access two of the themed restaurants by literally badgering reception until we got one reservation for Roastic and one for Carosello. Separately we just turned up at restaurant doors and appealed to staff. By contrast to Reception and Senior Management, we found restaurant staff to be helpful and welcoming. We also found the so called fully booked restaurants to have significant available capacity. Once accessed, we found Carosello Restaurant to be excellent. Outside of dining, the resort offers a fine selection of pools to suit many demands, a kids club with good facilities and a football cage, Mini-golf and Boules area. The single Paddle Tennis course was inadequate to meet the demand in such a large resort. In the evenings, the main bar area, Shore, hosted entertainment which was generally of a very poor standard and amplified to levels of distortion which exaggerated the mediocrity. The overall impression was of a resort in sharp decline and lacking the management to improve matters. It is such a pity because most of the staff we met, especially those in Carosello, at breakfast in Roastic and the people staffing the coffee outlet in the big tent were extremely pleasant and helpful. Overall the resort is way too expensive for what it currently has to offer."