Iberostar Waves Herceg Novi

"The hotel overall was lovely,we knew there were a lot of steps but nothing prepares you for the amount of steps everywhere,they need to use buggies for guests (even if they make a small charge to do so) as we were high up,the steps often put us off going to the restaurant on some ocassions. The bath was so high,we both struggled to even use the shower as it was over the bath. The restaurant food was usually really nice but on quite a few ocassions the hot food was stone cold which put us off! The views albeit a difficult climb to our room were amazing and you would never tire of the views.We did have a lovely holiday with our friends and it was a relief to not climb steps!"

"There's something about this hotel and resort that makes it really enjoyable for us. Its possibly the setting, rooms, views, amenities and the option to do as much or little as we want. The steps and slopes to get around are more than manageable unless you have particular mobility issues. The Tui website only allowed us to book a standard double room with partial sea view, on arrival when we told the staff at check in it was our 3rd year of visiting, we got a room in the block we liked and had stayed in previously. We had champagne and fruit gifted to us in our room on our 2nd day which was a nice touch. There was still a lot of guests for the end of season month but it wasn't overcrowded. The staff are just amazing and so polite and friendly. We booked a trip at reception and it was good. Also used the taxi boat service twice to go over to the town. Didnt do the entertainment this year as we were just having a relaxing week. Great addition to the complex with the cafe, especially if youre staying on the higher level blocks. Food choices were good and we enjoyed the chosen themed choices too. The bar under the restaurant is a good spot for after dinner, more popular this time as was later in the season so bit cooler in the evenings. Special shout out to Christian who was at the cafe, bars, such a nice genuine good worker. Also, the massages at the spa are well worth doing. If you need anything other than on offer at the hotel, there is a little shop less than 5 mins down the lane from reception. Whilst staying here this week, we booked our 4th visit for next year!"

"We just came back from a lovely 7 day stay at the hotel and really enjoyed our time there. The hotel had a great atmosphere, and the staff were generally very friendly, welcoming and helpful, which made our experience enjoyable. The entertainment was a great addition to our stay, and we appreciated the effort that goes into making sure guests have a good time. However, we did feel it was worth mentioning a couple of concerns regarding Ad*m, a member of the animation team. On occasions, his behaviour towards female guests came across as inappropriate and unprofessional. On another occasion, we witnessed him raising his voice towards a female guest, when she did not wish to engage in conversation. We don’t want these incidents to overshadow what was otherwise a really enjoyable stay, as there were many positives and some genuinely lovely staff members. We are sharing this as constructive feedback, in the hope that it can be taken on board to ensure all guests feel comfortable, respected and welcome."