Aminess Laurel Khalani Hotel

"Fantastic hotel, warm service, consistently attentive, competent, and very friendly staff. High-quality rooms and hotel facilities, especially the beds. Great atmosphere, pleasant lounge music in the hotel, sometimes piano as well. We felt completely comfortable all around – absolute recommendation!"

"Disappointing experience for a 5-star hotel We recently stayed at this hotel and, unfortunately, felt that several aspects of the experience fell well below what we would expect from a 5-star property. The organisation and service at the outside dining area were particularly disappointing. Tables were often not cleared or laid ready for the next diners, and on occasions we had to get our own cutlery. There appeared to be a shortage, with one evening a waiter having to go around taking cutlery from other tables in order to set up for guests. On another evening, we were not provided with seat pads for the outside chairs. When we asked, the waiter went to speak to the manager, only to be told that the seat pads were at the cleaners. This seemed rather surprising for a hotel of this standard and made the outdoor dining experience less comfortable than it should have been. The housekeeping was also not up to the standard we would expect from a 5-star hotel. On a number of mornings, the beds had not been properly made, with the duvet simply folded into four rather than the bed being fully made. These may seem like small details, but it is the attention to detail that makes a difference at a 5-star property. There was also no entertainment for adults whatsoever during our stay. We appreciate that entertainment may not be a priority for everyone, but even some background music while dining outside would have created a much nicer atmosphere. The complete lack of ambience made the evenings feel rather flat. Unfortunately, we also didn’t feel that the food was of the quality or variety expected from a 5-star hotel. The choice was limited and, overall, the standard did not live up to what we had anticipated. It also gave the impression that the hotel was already closing down for the season, despite us being there during the advertised operating period. For example, the beach bar was closed, which was disappointing and further contributed to the feeling that facilities and services were being reduced. That said, we would like to mention Mateji and Dragisa, who were both very helpful and friendly during our stay. Their attitude and willingness to assist were appreciated and they deserve recognition for their efforts. Overall, there were some positive aspects to our stay, but the organisation, dining service, housekeeping, food, lack of atmosphere and closure of facilities meant that the experience did not feel like a 5-star hotel stay. We had expected a much higher level of service and attention to detail."

"A very pleasant 5-star hotel with an excellent location by the beach, nice rooms and facilities, a breakfast buffet where hardly anything was missing, and an exclusive restaurant on the rooftop terrace. What dragged down the impression was unfortunately the cleaning. We stayed for two weeks and during the entire time the room was not vacuumed or mopped even once, and the water glasses were only changed once the whole time."