Grand Hotel Moon Valley

"Travelling as a single parent with two young boys always brings a small amount of extra pressure. You do not have another adult to bounce ideas off or share the load when things go off track. Before we left, I had read a few mixed reviews online about the Grand Hotel Moon Valley, which made me a bit cautious. You just hope everything works out fine and that the hotel proves to be a safe, comfortable, and reliable base for your holiday. I am happy to report that any worries disappeared as soon as we arrived. We spent ten days in Seiano, and the hotel turned out to be spot on for our needs. Check-in and checkout were seamless. The reception staff greeted us warmly and processed everything quickly. The hotel was spotless throughout, from reception and the dining room to the outdoor terraces and pool area. Housekeeping do a great job here. We treated our room as a base for sleep and washing between day trips. It was clean, quiet, and comfortable. Having a small fridge in the room was useful for keeping drinks and snacks cold. We had an issue with our shower one morning, which I reported at reception on our way out. By the time we got back in the afternoon, it was fixed. Breakfast was fine for a family. It is not fine dining, but there was more than enough choice and quantity to satisfy everyone. We ate in the hotel restaurant a few evenings and went out on others. The dinner menu was a bit hit and miss for us simply because some dishes did not appeal to the kids. However, if you do not want to head out, the restaurant will happily make simple pizzas or pasta dishes for the children, which makes life much easier on a holiday. The ladies working in the restaurant were brilliant, and my boys said they were like Italian Grandmas. The pool was great for a daily two-hour dip after sightseeing, and we spent one full day just lounging by it. During the week, it was quiet and relaxed with no issues getting a sun lounger. At the weekend, local day visitors use the pool so it gets busier, but it was still fine. The location is ideal if you want to explore without renting a car. It is a ten-minute walk to Seiano train station, where you can get direct trains to Sorrento, Mount Vesuvius, Pompeii, and Herculaneum. The trains are often delayed, but the route itself is very simple. Despite a few negative reviews online that worried me beforehand, everything was spot on. It was a cooling, safe, and enjoyable base to explore Italy, and I would happily recommend it to anyone looking for a reliable hotel in the area."

"Very bad experience stuff are rude unhelpful I waste of £800 I would never recommend this hotel to my biggest enemy we have been sow many countless we never had experience like this worst hotel please don’t not waste your money on this please"

"So glad we ignored the negative reviews for this hotel as we thoroughly enjoyed our stay here! Pros: The view. Worth 5 stars on its own from the rooms overlooking the bay of Naples and Mount Vesuvius. The pool. Great size, never a problem finding a sun-bed, great views again. Lunch. Lovely freshly made pizza, pasta, steak, calamari, sandwiches etc. reasonably priced, although could have more variety. Staff. Never had a problem with anyone. All professional. Maybe others reviewers expect staff to ingratiate themselves towards them, hence some negative comments. Room cleaned every day to a good standard by friendly staff and a very useful mini fridge. Kept our wine and soft drinks cold, purchased at the great local shop with helpful proprietors always willing to advise on local food and drink. Room. Good balcony, clean, comfortable beds with air-con. Dated maybe but in-keeping with the overall vibe. Excursions. We used both hotel and jet2 excursions ( capri & Pompei) . Both very well organised and hassle free. Locally. Couple of nice restaurants within walking distance serving good steaks and seafood. Marina a must visit, nice restaurants. Local pharmacy came in useful for my mosquito bites (they seem to like me the most and during the day!) Links. 10 mins from train station to Sorrento, Napoli and in between. Bus link (although not used). Free mini bus from hotel to Sorrento daily 9:45- 14:30 book day in advance at reception. Cons: Food debate (evenings)? Hit and miss depending on your taste. Home cooked food, perhaps lacking the finesse of most restaurants with maybe one or two elements missing. For us this added to the charm of the place and we never left hungry. Probably more variety needed. Breakfast was repetitive. In contrast to some reviews we asked could we swap an evening meal for lunch ( on half board) as we wanted to try a local restaurant, but was told no. Fair enough as long as you know. Links: We thought the walk to the marina and beach would be easier, however it’s a 25 mins walk without pavements and in 35C temps not ideal. Asked at the desk without much help, although we noticed a bus we could have taken. Taxi was €20 each way, ridiculous for such a short distance. Train can be busy and hot depending on the time. Some have stated the hotel will take you to the beach or Vico Equense but we were not offered this. Entertainment. Nice singer every night. Needs guest performers to keep evenings entertaining less repetitive. Weekends. The pool area can get quite busy with the locals having access to pool area but again we didn’t find it a problem getting sun beds. Overall, we will definitely be returning to this hotel."