Virgilio

"Comfortable room, nice bathroom though shower was sluggish, staff pleasant and helpful. Wonderful location within walking distance to the main station, lots of good restaurants in the area. The booking site we used claimed the hotel provided breakfast and room service, it doesn't. Not a problem as we found a great breakfast place a few steps along the road. Pros and cons, but would be happy to stay there again."

"We recently stayed three nights at this hotel, and overall, our experience was mixed. Pros: The hotel is in a great area with plenty of restaurants, a pharmacy, and a convenience store all within walking distance. The neighborhood felt safe and clean. The entrance—tucked behind a large set of doors requiring an access code—added a nice sense of privacy and security. The historic elevator was also a charming touch that gave the building some character. Complimentary tea and coffee were available in the hallway, which was a nice gesture. Whenever we requested taxi service during our stay, it was arranged quickly and efficiently. Cons: Unfortunately, several issues affected our stay. The biggest disappointment was the lack of hot water in the shower for all three nights. While the sinks had hot water, the shower never did. We reported the problem after the first night, but it was never resolved. There didn’t seem to be an easy way to reach anyone after hours to follow up about the issue, and as the days went on, it became clear that no one intended to address it. Not being able to take a proper shower for the entire stay was frustrating and disappointing. The refrigerator in our room also didn’t work, and while the room itself was clean, it lacked some basic amenities—there was no clock or phone, and the pillows were very flat, which made sleeping uncomfortable. Additionally, at check-in, after swiping our credit card to secure the room, we were asked to leave a tip for the staff. I found this to be somewhat tacky, as we hadn’t yet experienced any service. Reluctantly, I added a tip because I was concerned that declining might impact our stay. On our last day, things became stressful when our scheduled taxi never arrived due to a driver strike. While we understand that the strike was outside the hotel’s control, no one from the staff informed us about it. We were left scrambling to find transportation to the airport. Even after asking for help, no one offered advice or alternatives. In the end, we went to a nearby Marriott, and their staff kindly arranged a taxi for us within eight minutes—otherwise, we likely would have missed our flight. Overall: The hotel has great potential thanks to its location, charm, and cleanliness. However, the lack of hot water, broken refrigerator, missing amenities, awkward tipping request at check-in, and poor communication from staff—both during our stay and in a time of need—made the experience less enjoyable than it could have been. With improvements in maintenance, professionalism, and guest communication, this could be a much better place to stay."

"This hotel is conveniently located near some of Rome’s famous landmarks with lots of eateries close by. The rooms are on the smaller side, but it has an antiquated charm that makes the stay memorable."