Milan Speranza au Lac

"Last night my daughter and I returned home from a wonderful four nights in Stresa. We've had a fabulous Italian break and fallen in love with Lake Maggiore. What has made this holiday really special was the hotel. Ideally placed, a short walk to the shops, lakeside, promenade and boat trips. It isn't a very modern hotel, and I know some reviews have mentioned this, however, for us the Italian decor added to the charm and ambience of this stunning hotel. We found the hotel to be very clean, and the reception staff were very welcoming and helpful. Our balcony room had stunning views of the lake with enough space on the balcony for a table and two chairs, to sit and enjoy the vibe of the area and look out to the lake and mountains. With all that said, what really stood out for us and made our holiday super special, was the restaurant and its staff. Massimo, Raffa and all the staff were so attentive and helpful, professional but also friendly and made us feel really special and catered for. We were on a half board basis and had no idea what to expect, I think we are both quite fussy eaters, so were probably thinking, we'll give it a go but will probably have to eat out. We needn't have worried, for us, the food was delicious, presented beautifully and cooked to perfection. Every evening we looked forward to going into the restaurant to be greeted by friendly, helpful and accommodating staff. They really are a great asset to this hotel. Thank you for a wonderful stay and making us feel genuinely welcomed in your lovely hotel."

"Experience unfortunately far below expectations. The hotel advertises the presence of an outdoor pool, but in reality the pool belongs to another partner hotel and, to use it, you must leave the property and reach it on foot. An aspect that, in my opinion, should be communicated much more clearly when booking. Another important problem: two of my family members could not have breakfast because not a single gluten-free product was available. I find it really hard to understand such a lack in a hotel that welcomes many guests daily. In addition to this there is a decidedly insufficient cleaning of the room, another element that has contributed to make the stay unpleasant. Overall, for services, attention to the guest and level of the structure, I do not believe that the hotel is up to the declared category. Personally I would classify it as a poor 3 star."

"The strong points of this property are the central location, the parking less than a 5-minute walk away, and the very friendly staff. The thing that left me most perplexed is the lack of an exhaust fan in the bathroom (incredible for a 4-star hotel) and the room with 80s-style carpeting. Abundant and good quality buffet breakfast."