22 Hill Hotel

"Location was great. Lots of restaurants within easy walking distance. Room was comfortable and clean. Breakfast was great. They said they had parking, but it was difficult to find. We ended up paying for parking about a block away. This hotel has nobody to check in with, so there was a phone number we could call to get information but still wasn't great for us to find the free parking. It certainly did not mess up our trip, but something to be aware of."

"Unfortunately, our experience at this hotel was frustrating from start to finish. First, the parking situation is a joke. The hotel claims to offer parking, but there are only two spots out front. Nearly every surrounding space has tow-away signs, and the Parka app they suggest is almost useless—it highlights general areas but doesn’t actually help you find available parking. We spent far too long searching for a spot and are still hoping we don't get towed. When we needed help, we called the hotel and were connected to a call center in the Philippines. While the representatives were polite, they seemed to have no direct contact with on-site staff (if any even exist). I was told to email the maintenance team myself—why can’t they reach out to their own staff directly? We were told someone would follow up about the Wi-Fi issue, but no one ever called us back. Spoiler: we never had working internet during our stay. We had to go to a local pub just to get online because mobile data isn’t reliable in the area. The hotel appears to be completely self-check-in, with no front desk or real-time assistance. The room itself was very basic—no extra blanket, no extra pillows, and no amenities you'd expect for the price point. You can’t stream anything on the TV because, again, there’s no working internet, and the satellite TV offers just four channels. The cleanliness was questionable—stained carpets, strange smells in the hallways, and overall, the place felt a bit dirty. Noise travels easily, so don’t expect a quiet night. You can hear everything from the hallway and neighboring rooms. Honestly, I wish we had just stayed at an Airbnb outside of Reykjavik. This experience felt like paying for a hotel but receiving hostel-level service—and not even a good one at that. Finally, I strongly encourage the hotel management to hire local staff instead of outsourcing customer service overseas. Not only would this support the local economy, but it would also ensure faster, more informed, and culturally relevant service for guests. Remote call centers simply don’t have the tools or local knowledge to properly address guest issues in real time. Overall, this place was a major letdown. If you’re looking for comfort, reliability, and decent service, look elsewhere."

"The room was clean but very small with no hanging space for clothes and only 1 very small drawer in bedside cabinet. The main problem is there id no dound insulation so the room above us had somebody playing a games console day and night, specifically a racing game with the winning noise of F1 constantly whilst they kept dragging the chair back and forth and tapping their feet. It was so bad it prevented us from slerping and so cut our stay short and moved. It was also very expensive for a self check in hotel, I did email then on the clothes hanging issue but never got a reply. We found there are far better places to stay with a physical service. They state in their welcome email that they are committed to offering great comfort at a great price, but at £1279 for 5 nights bed only and you also have to pay an additional €19 a day if you want towels/ bin emptying or your room cleaning. You get one pillow only which is not comfortable enough the norm in even a very basic b and b is 2 and the bed is very uncomfortable. Have a good shop around and read the reviews before booking."