voco Edinburgh - Royal Terrace

"I would not recommend this hotel. I felt it was very overpriced for the standard of accommodation. The room was very small and there was a horrible smell in the room which was disguised by a diffuser but when that stopped working it was not pleasant. We went out for the day and got back to the room around 4pm to find out it had not been cleaned. As we didn’t want to leave room again while they cleaned the room we had to settle for them dropping off clean towels. A lot of the areas could do with a bit of updating. In the restaurant there was rotting window frames, dirty floor and insects on the floor. The breakfast was not great and when asked why I didn’t eat the scrambled eggs I told the waiter that the eggs were processed and they agreed with me. On day two decided to try the pastries but they were not fresh. This hotel felt more like a two star hotel and not worth the money."

"We had a wonderful stay at this hotel.The atmoshere and hospitality were outstanding. A special thank you to Eduardo and the breakfast buffet team for their friendliness,warm smiles and their excellent service. They made every breakfast a pleasure and a perfect start to the day., specially for my little grandchild. The team is real credit to the hotel. Highly recommended, and I look forward to coming back."

"Had an amazing stay. Excellent hotel with amazing atmosphere and great staff. Had a lovely interaction with the lady at the front desk. Think her name was Naomi. Excellent service."