The Rubens at the Palace

"You will not receive better service anywhere. No matter what we needed or when we needed it, someone helped us with it. Location is great, a block from the Victoria station. Our experience couldn't be better."

"As a couple visiting London on business, we expected five-star standards at The Rubens at the Palace, not a royal price tag for an experience that left us decidedly underwhelmed. The rooms were cramped, disappointing breakfast value, and questionable extra charges. The location may be fit for royalty, but the overall experience felt more like paying a premium for the postcode than genuine luxury. Even the restaurants failed to make the price-to-pleasure ratio add up. The hotel, perhaps nostalgia is expensive, too, but at these prices, we expected considerably more comfort, quality, and value. A palace-facing address does not automatically make for a palace-worthy stay. Sadly, London itself no longer feels quite like the city we remember. We found parts of our visit unsettling and missed the atmosphere that once made the capital so special. The streets now filled with unrecognizable population it once was."

"Amazing quintessential British stay in London. We had a mews view double. Next time I’d probably opt for a queen. Breakfast was amazing! Service impeccable. Robert on the door special mention! No noise from the street either!"