The Park Tower Knightsbridge

"Absolutely horrible experience. I’ve been a loyal Marriott guest for years, maintaining Ambassador status for the past five years and staying more than 100 nights annually. I also contract with a company that provides me with a special rate. Despite my extensive history with Marriott, this property refused to allow me to check in because I had forgotten my employee badge. Rather than offering any understanding or attempting to verify my eligibility another way, the staff were incredibly rude and told me I would have to pay nearly double the original rate. I felt embarrassed, disrespected, and completely undervalued. In all my years staying with Marriott, I have never been treated this way. After giving Marriott so many years of loyalty, this experience has genuinely made me reconsider whether that loyalty will continue."

"Very bad experience at the hotel, as a Titanium member. I used Nightly Upgrade Awards and, before arrival, they confirmed my upgrade to a Panoramic Suite. At check-in, they simply did not honour the confirmed upgrade. This wasn’t a complimentary upgrade request subject to availability. The suite had already been confirmed through Marriott’s Nightly Upgrade Award system. What made the situation worse was how little the hotel seemed to care about resolving it. Marriott Bonvoy contacted the hotel, but I received conflicting explanations about what was happening. Eventually, I was basically told that my upgrade awards would be refunded, as if that put everything right and nothing had happened. When I asked the Front Desk Manager about compensation for the inconvenience, her response was, “What do you want?” I was eventually offered 20,000 points, which I don’t consider remotely adequate given what happened. To make matters worse, the room itself was extremely hot. The temperature inside the room actually felt hotter than outside. I raised the issue with the hotel, and their solution was to provide a fan. That is not what I expect from a hotel at this level, especially when basic room temperature and comfort should not be an issue in the first place."

"Excellent Location. Very dated to some extent but not threadbare. Ugly on the outside but not as bad on the inside. An absurd deposit policy where they charge and refund your card which will cost you if you are in another currency. Front Desk and cleaning staff excellent. Didn't try the restaurant. Looked kind of bleak. Lots good nearby though."