The Gore London - Starhotels Collezione

"It would’ve been a nice stay of three days with my husband. But I got a Concussion at the hotel. A poorly designed bathroom!! Husband and i are both physicians who were in town for three days for a conference. It was the end of a two week trip spent mostly hikingin the Scottish Highlands. The first night checking into the Gore hotel revealed a toilet disguised as a throne on a step 6 inches above the small bathroom floor. Realizing it would be a risk in the middle of the night I improvised a nightlight because there were no hotel safety features. Actually it was closer to 7 AM but the room was still dark. I woke to go to the bathroom and was half asleep. The step is very close to the toilet. Despite practicing it before bedtime I stepped off 6 inch step forgetting it was elevated, my feet went out from under me and I was midair falling backwards until my head hit the porcelain sink very hard and I fell to the floor. I screamed out for my husband. I spent the first day in London in the emergency room. It was a wasted trip to London and most of it was spent in bed and getting food from the restaurant downstairs. I immediately reported this to themanagement and they filed reports but they have yet to respond appropriately. That was a month ago. I’m sitting here with concussed head and headaches continue. I’mvery angry that I haven’t gotten an appropriate response. I don’t like to write negative reviews but this might be my only way of getting any attention from the management which happens to be an Italian company somewhere in Italy. I didn’t get a sense they were very responsive. They have done nothing to compensate me for ruining three days in London."

"Overall a very good experience. We stayed in one of the “cosy” small rooms on the top floor of the hotel. Everything was spotless and the room was really well equipped with everything you could need for an overnight stay. Nice touch with fresh chocolates and biscuits placed in the room and a good coffee machine. My only niggle was the headboard on the bed, it was an impressive old wooden structure but literally every time I moved in the bed it creaked, apart from this it was a good room and good value. Check in was ok. We were asked to wait for the porter to take us to our room. I advised I was happy to go unaccompanied but was denied this option and told it was “hotel policy”, after waiting a further few minutes I politely advised that I didn’t want to wait any longer and would prefer to go straight to my room, this seemed to upset the reception person who chose not to say anything further to me, always a bit odd when you the guest are thanking them for their time and offering greetings and the staff just look at you. Breakfast in the morning was served in a nice room and the quality of the breakfast was excellent. The staff were polite and attentive. My only slight niggle was everything came a bit too quickly resulting in our table being a bit rammed up with crockery. Watch out at checkout that you will be presented with a request to leave a service charge. Not something we see very often in the UK and not something I am a great fan of. You book your accommodation at an agreed price and if you feel the desire to leave a tip that is your personal preference, it’s not something that should be presented to you at the end of your stay and as your last point of contact with the hotel is a bit disappointing. We booked this stay at a very reasonable price via an offer and as such thought overall it was a good experience. Just a few little personal niggles that may not annoy everyone."

"Chose The Gore for its proximity to the Royal Albert Hall and for the positive TA reviews, but sadly we weee disappointed as the room was minuscule (despite booking a superior room). The room was by far the smallest room we have ever stayed in! Shame as it was in a perfect location for the RAH"