Oliver Plaza Hotel

"We stayed at the Oliver Plaza Hotel in Earl’s Court with three adults. While the location was excellent, our room was very disappointing. Upon arrival, we noticed a strong urine odor and immediately reported it to the front desk. We were told no alternative rooms were available and that housekeeping would address the issue. Despite repeated complaints and assurances, the odor remained throughout our stay. The carpet was also in poor condition, raising further concerns about cleanliness and maintenance. The most frustrating part was the lack of meaningful action to resolve the problem. Guests should expect better when reporting such an unpleasant issue. Although the hotel is conveniently located near restaurants, shops, and the Underground, the excellent location simply doesn’t make up for the poor room conditions and inadequate response from staff."

"We got here after 11 am the place is very cozy and clean the staff is very friendly we fell like we were still at home the only problem was the elevator was out of service but the staff helps us carried our luggages provide us with bottles of water and instruction how to get around the city The breakfast was delicious with caring staffs at our. service make us want to comeback again I’ll definitely recommend your place Once again thank you for your outstanding service Sincerely yours Deborah Rivière Room 303 PS . Elevator was fixed befor we left"

"Elevator broken, 5 floors to climb, the smallest room I have seen in my life. More worrying, a trap in case of fire (very narrow stairwell, no other escape route)"