Citadines Trafalgar Square London

"We had a wonderful stay at Citadines Trafalgar Square London. Our rooms were ready on arrival, and check-in was very smooth. The rooms were comfortable and clean, with a pleasant atmosphere, excellent service and good amenities. It was quiet at night and we felt safe throughout our stay. The central location, close to Charing Cross and Embankment Underground stations, made exploring London easy. Overall, a lovely stay and great value for money!"

"I was able to stay comfortably with my family. It was even more fun because there was an event to enjoy table tennis today."

"The thing that makes this hotel good is the location. It’s literally the perfect base for going anywhere in London! We had a two-storey room (living/kitchenette downstairs and bedrooms/bathroom upstairs). We didn’t actually realise this was the layout until we got there and it wasn’t ideal but it was fine. We were travelling as two teens, mother and grandmother. The great things: - the location - the breakfast (especially the porridge!) - above and beyond service from the staff. The downsides: - the rooms were SO DARK, even with every light and lamp on! Particularly the bedrooms. We regularly had to use our phone lights to find things. - the room was definitely not dirty but that it was old so kind of grotty, i.e. the bannisters felt sticky thanks to old paint. - the keys. Old, wooden, magnetic key system. We went through 6 (!) keys not working when we arrived (after a 24 hour flight) and they didn’t work, which required three trips to reception. In the end, the desk attendant came up with us. She said the system was old and she’d also send up maintenance to check (he did nothing much). We had another time during our stay when a key didn’t work and were told not to put the key near ‘phones, cards or keys’ (I pushed back, incredulous, because…um…that’s what’s in a bag?’ - The bathroom - no ventilation! It got so hot and steamy, especially after the four of us all had showers! This was actually rediculous and I don’t know how the bathroom wasn’t mouldy. It’s not cheap thanks to the amazing location, but the things above made me question the value for money. I think I heard them say they’re about to do another renovation so I can only hope that some of these things are taken into account."