Malmaison Liverpool

"Not our first visit. Sadly I left something of value in our room (610) on Friday 10/4 /26 & housekeeping said it was not found which I find quite strange!"

"This hotel holds a place in our hearts and we have stayed many times over the past few years but we haven’t been for a couple of years … disappointed to see how the hotel appears to be on the decline. The staff in the bar when we checked in were neither attentive or friendly.. advised us they didn’t serve bar snacks when in effect they actually did just couldn’t be bothered to tell us what, they also left used glasses on the table when we refreshed our drinks - I ended up taking them back to the bar myself . The room we stayed in, while had an air con unit that appeared to have a heat mode on it only churned out cold air. We switched it off but the room was so cold all night. The temperature gauge in the shower did not work so the water was either cold or lukewarm …. Not welcome when we needed a warm up in the morning. We ordered a full English breakfast waited an age for breakfast to be served - 25 minns. Having been so cold all night in the room it was a pleasant surprise to go into the restaurant which was warm ….only for the waitress to decide to open an exit door and put a fire extinguisher against it to keep it open ….: roll in the cold air again. All in all I think our days at the malmaison in Liverpool have come to an end"

"We recently stayed in the Malmaison Liverpool and couldn’t fault it. Good location close to the Albert Dock bars and restaurants. Modern clean decor with a cosy room. Bed was comfy and we both slept really well without any noise from other guests despite their being a wedding with karaoke. We would definitely stay here again."