Lagomandra Hotel & Spa

"As can be seen in the title, I would not recommend the hotel further. Me and my partner and I stayed at this hotel for a week. There were sadly so many things we were not satisfied with, considering we booked a 4-star hotel for our stay. Firstly, the room service absolutely did not respect the do not disturb sign. We were inside the room when room service arrived, despite the 'Do Not Disturb' sign being up, indicating that we did not want room service. The toilet in our room smelled really bad from the very first day when we arrived, which was very off putting. Another thing was the food variety. Sadly, the variety of food options was extremely limited throughout the days. This meant that every second day, the same meals would be served, which happened to be canned or frozen meals as well. This would be 100% acceptable if we had booked a 2 or even 3-star hotel, maybe, but for a 4-star hotel and the price we paid for the stay, the food was not good at all. The entertainment was very disappointing, and extremely loud. This meant that even if you stayed inside your room, with the windows closed, you could still hear the lyrics of the entertainment very clearly. We think that the best thing about this hotel was the staff. They were always very friendly and very helpful in reception, in the restaurant and around the hotel area as well. It was also nice that we had access to the pool of the beach hotel as well. However, there is still something to be said about the beach fee, which again was a bit too much considering we paid so much to stay at the hotel which has THAT beach as part of it."

"A very nice hotel. The service was perfect. The food was delicious. There was a huge variety of food. However, it's important to remember (at least for the breakfast and dinner option) that all drinks with dinner are charged. In September, there was ample parking. The hotel was easy to access, and the staff were helpful in delivering suitcases to your room. There was a very nice beach right next to the other part of the hotel (walking through the hotel grounds only took a few minutes). The rooms were clean. I recommend this hotel."

"Recently stayed and whilst we did have a good holiday, we left disappointed for the price paid and 4* expectation. We’ve stayed at better 3*. Seems to have everything on paper for the perfect holiday however lets itself down in many areas. Firstly Jet2 airport staff / flight great. Transfer was nearly 3 hours (last stop) and includes changing buses. Jet2 rep only visits on an ‘appointment only basis’ and was not seen during our two week stay. Return pick up time was text message only. On arrival our cases were taken to our room via a golf buggy (nice touch), hotel is not for people who don’t like stairs/steep hills. We were given a room that’s balcony overlooked staff areas / rear of main restaurant. Whilst it had a side sea view, the balcony was not used due to lack of privacy/staff smoking. All other rooms look like they’d have beautiful views (as the main restaurant does). Room was nice and a good size, only downside was the bathroom flooded following a shower. Fridge and a safe in the room (safe was not anchored to anything though so pointless). TV only had bbc news in English. Air con was possibly too good as position blowing straight onto the beds at the height of summer meant either being freezing or boiling at night no in-between. Poor sleep quality for the two weeks. Cleanliness was ok however bed sheets only changed once during a two week stay on day 10! Towels and bins changed daily if you press a button on the door to let them know you’d like room to be serviced. After dumping the cases we changed into swimwear to find the pool and found something I’ve never seen in over 20 years of traveling, nobody in or around the pool at 2/3pm in August summer holidays! No atmosphere, no music but sunbeds galore. The kids loved having the pool to themselves, it just felt weird. No jacuzzi/hot tub either as pictured on website/jet2. It has been covered over to provide additional seating. Thinking it was just a changeover day we went down to the ‘spa pool’ on the second morning to be even more amazed, no towels down or people poolside at 10/11am either. This time we realized the, once white drainage grates around the pool, were green (they stayed green the whole of the 2 weeks we were there and even after complaining to reception to clean the pool). Swimwear was stained green and thrown in the bin. On arriving home both our children had infections that Dr’s said were from dirty pool water. Reception said we could use the other hotels facilities and pool so relocated to the ‘beach hotel pool’, which was much better, although still not busy but in a good way. We only met one other English family during two weeks. Other nationalities tended to use the beach more than the pool. No need to reserve beds at beach pool as always got one (or four) even after lunch. A daily entertainment programme is on a screen at reception and restaurant; all activities were at the beach pool/beach itself and included yoga, aquaarobics, darts for kids etc. Entertainment team not the best we’ve come across during the day but the girls at night were good dancers and nice to the children. As many other reviews point out the beach is beautiful, €15 euro for two beds and an umbrella or €25 for vip which we used but apart from a nicer bed had no different service & still no towels included. You can get waiter service from your beds from a snack bar on the beach and food was nice (pizza, burgers, gyros). Disappointed to hear foul language in songs on the beach sound system and beach pool for a ‘family resort’, even our teenagers reaction was ‘wow’ at certain choice of songs. We ate at the only restaurant on the beach, which has a nice view. Food was good if not a little pricey however no kids menu. We went half board and the food was probably a highlight. Breakfast was great. Lots on offer for evening meals too (obviously got samey after two weeks). Surprised that traditional Greek dishes like moussaka was only on once during a fortnight stay. Gyros on every night which were ok as were the soups, salads and deserts. Restaurant has a lovely view over the ‘spa pool’ and a sea view. Staff were ok if not a little overworked (Australian lady as mentioned in other reviews the best of the staff, always a lovely welcome received). Drinks were expensive in restaurant (€3 bottle of water, where as €2 at the onsite bar or €1 at onsite minimart for same thing!). We tried to change board basis from HB to all inclusive due to drinks prices however reception were unable to cater for this. They did say if we had asked them on day one or two of the holiday and not day 3 they would’ve accommodated the change. The drinks however were good as were bar staff and kids had nice mocktails each night. Alpha Beer is on draft. Cocktails are €11/12 but good and strong! Sport/football was on the bar tv once during our two week stay. Entertainment was good if you like to dance (Greek and Latin nights). External singer every Wednesday and quizzes / bingo ouzo other nights. Mini disco 8:30-9pm with face painting. Kids have a few table tennis tables, basketball pitch and arcade type area to keep busy on an evening. Neo Marmeras is beautiful and worth a trip (take local bus not hotel shuttle) €2 and 10 mins away. Nikiti is also lovely (busier than neo marmeras) again €2 on local bus that picks up outside hotel, only 20 mins away. Busy road between the hotels is bypassed by a bridge from ‘spa’ hotel to the nicer ‘beach hotel’. Other half had a massage and said it was good €55. Unfortunately the famous Greek hospitality was not on show here and we will stick to family run hotels from now on. If already booked you’ll have a good time just stay at the beach hotel & pool."