Ibis Paris Alesia Montparnasse

"Old hotel Only the reception is acceptable Too far from everything Tiny, noisy, and aging rooms At reception, the staff's mood is variable I strongly advise against it"

"Overnight stay in this hotel located on a relatively quiet street in the south of Paris. Small but well appointed and comfortable room. The welcome is spacious, modern, with a nice bar. A convenient hotel with good value for money."

"Following recent stay (booked for April 13–15), here are four observations for anyone considering staying at this hotel: 1) Low Tripadvisor ranking: ibis Paris Alésia Montparnasse is currently lowly rated No. 1,418 out of 1,881 hotels in Paris (as of April 16). DYOR on Tripadvisor and elsewhere to understand why. My own separate research also indicates that this hotel appears to have the lowest Tripadvisor rating among the 13 Accor hotels located within a 1.7 km walking radius (approx. 22 minutes according to Google Maps) of Gare Montparnasse train station. 2) Misleading naming: Despite “Montparnasse” in its name, the hotel is a 22 minute walk from Gare Montparnasse train station. Many travellers searching for accommodation near the station could reasonably find this geographical attribution misleading. 3) Contemptuous management attitude: The hotel manager’s behaviour toward me (an Accor loyalty programme member) was openly contemptuous uncommunicative, and unprofessional, leaving the clear impression that such guests are viewed as an inconvenience rather than one of the very reasons his property exists. In my view, this hotel manager is harming the Accor brand. 4) Fixation on 'policy' trumps focus on guest exoperience: This hotel tends to hide behind 'policy / Terms & Conditions' instead of resolving customer issues. This signals indifference to the guest experience, in my view. Yet, when convenient, the hotel also chooses not to uphold Accor’s published brand promise—precisely when consistent, high-quality delivery of a hotel group's brand proposition for the customer matters most. I therefore implore Accor to hold this property accountable to one of its six core values that guide its culture and guest/customer experience: "Guest Passion — putting guests first, caring deeply about their experience, and going the extra mile"."