Sunny Beach Club

"Theft at the hotel (presumably by staff) Sunny Beach Club adults only. I was vacationing there with my sister in September 2026. On the third day of our stay at the hotel, I noticed that a stranger had entered our room while we were at the beach. Checked the things - it turned out that the wallets (mine and my sister's) are empty! They took all the cash! Thank goodness they left the credit cards and didn't touch the documents. The safe didn't work for some reason, it seems like it was done intentionally. They gave us a printout about using electronic keys (cards), but there was also a regular lock on the doorknob! and we could use a regular key! and no printout will show that. There are no cameras in the hallways, none of the staff helped resolve the situation, and they didn't even apologize or show sympathy! They started hiding, avoiding communication, the managers didn't get in touch and didn't even show up at work (allegedly). And at the reception they started threatening responsibility for slander!!! Outrageous! Everything good is crossed out in an instant! I hope they are finally caught and punished someday. Shameless fraudsters, swindlers, and thieves!"

"My partner and I booked a 7-night all-inclusive holiday at Sunny Beach Club but, unfortunately, decided to cut our stay at the hotel short, leaving after just two nights and moving to a different hotel. We have booked a number of all-inclusive package holidays over the years, and based on our experience, we did not feel that this hotel met the standard we would expect of a 4-star property (Jet2 rates it as 3-star-plus). We arrived at around 10pm and were warmly greeted by a lovely lady on reception. The downstairs lobby was modern and fresh, although it was quite deserted when we arrived and the music was extremely loud. As we made our way to our room, we were surprised by the black-painted corridors. The darkness was quite a contrast to the bright, modern lobby and made the corridors feel rather dingy and unwelcoming. Unfortunately, our room did not feel particularly clean and the bathroom appeared to be only partially finished. More significantly, the music we had heard downstairs was just as loud from our room, even with the balcony doors closed. We had read previous reviews mentioning noise until around 11pm, but as we are usually awake beyond 11pm while on holiday, we did not initially expect this to be a major issue. However, the volume was far beyond what we had anticipated. It wasn't simply music that could be heard within the hotel — it appeared to be being played loudly across the surrounding area. The music generally continued from around 8pm until 11pm, which covers a large part of the evening after dinner. We found ourselves spending much of this time trying to get away from the noise rather than relaxing and enjoying the hotel. There were no quiet areas of the hotel between 8pm and 11pm every evening. On one evening, we actually went to the other side of the resort to sit and play cards because we found the noise around the hotel too disruptive. My partner also recorded the sound level on his phone, which reached over 110 decibels. For context, exposure to noise above 85 decibels for prolonged periods generally requires hearing protection, so the level we experienced felt exceptionally loud. The noise wasn't limited to the evening music either. The walls appeared quite thin, and we were regularly woken during the night by people walking and talking in the corridors, as well as cleaners moving trolleys around in the early hours. We only ate three meals at the hotel during our short stay — breakfast, lunch and dinner — and unfortunately found the food quite bland and lacking in variety. There appeared to be relatively few options available, and we did not feel that the restaurant area was particularly well maintained or clean. Plates were not cleared regularly, which attracted wasps, and there was no table service for drinks; everything was self-service. Another point worth being aware of is that the all-inclusive service ends at 11:30am on the day of checkout. Had we remained for the full seven nights, this would have meant having to purchase our own food and drinks for part of our final day. Given that we also arrived late in the evening on our first day, we felt that we would have effectively lost a significant amount of our all-inclusive time. After our first night and breakfast, we decided that we would be happier and more relaxed moving to another hotel. I always hate leaving negative reviews, particularly when staff have been pleasant, but we ultimately felt that the hotel was not what we had expected from its description and rating. We did raise our concerns with reception, and they were accommodating and offered to move us to a room that did not face the music or beach. The staff throughout our short stay were friendly and helpful, and we genuinely cannot fault them. However, we felt that the music was only one part of a wider issue with the overall experience, so we decided that moving hotels was the right decision for us. We are very glad that we did despite spending the majority of our second day at the hotel on the phone to Jet2 sorting the hotel move. It is such a shame, as we had a lovely trip to Bulgaria in 2023 when we stayed at a different hotel and had a completely different experience. As a side note, we also noticed that the cost of things in and around Sunny Beach and Nessebar has increased significantly since our previous visit. Cocktails along the Sunny Beach strip now cost around the same as they do back home, which was quite a surprise!"

"A great hotel for those who love the "chill during the day, entertainment in the evening" format. Two large pools, many sunbeds - you can always find a free spot. The staff is friendly and responsive, the cleaning is good, everything necessary was changed without problems. The location is excellent: the hotel is practically on the first line, 5-7 minutes to the beach through stunning dunes - the view is breathtaking! You can walk to Nesebri, and the center of Sunny Beach is easily accessible by transport. The hotel has a beautiful view of the sea. The only downside is that there is no hotel-owned area or sunbeds on the beach. Towels at the hotel are provided against a deposit. The food is delicious, you definitely won't go hungry, although I would like more variety and more interesting desserts. The local alcohol, wine, and local tsuka were even liked. Among the wishes, I would very much like the renovation of all buildings. The renovation in the hotel is quite budget-friendly, due to the concrete walls and uncovered floors, the noise level is very high. The indoor pool also needs renovation and more thorough cleaning. Club-style hotel: daytime relaxation by the pool, nighttime disco. The music in the evenings is too loud, like in a club - so it is simply impossible to stay in the central building room. Kindly, they changed our room to a distant building, where it is indeed quieter. It would be great to hold night discos in a separate closed room, and there is such a room, it's just not in use - the hotel has potential for restoration and expansion), and leave evening shows and live music by the pool - we really liked the saxophone, guitar, and national ensemble performances. Overall, I liked the vacation. The hotel has a great atmosphere and big potential. If all the facades are gradually renovated and the issue of nighttime noise is resolved, the rest here will become even more comfortable!!!"