Hotel Klisura

"I try not to write bad reviews and always try to look at the positives but struggled to find positives here. The people working there were friendly and the rooms a good size and clean, that unfortunately ends the positives. The bed was so low to the floor with a really thin mattress, I felt as if I was in a toddler bed, the springs in the mattress had also seen better days. The furniture on the balcony were very rickety, one chair broke and the sofa looked lovely but again, the springs have seen better days. I stayed for 7 days, the cleaners came in 3 days out of 7, unsure what they did apart from move my belongings about, nothing missing but my battery charger had been dropped because there is now a big crack in it and no longer works. Sunny Beach shuts down at the end of September, which we were unaware till we arrived, nothing mentioned in the listing or at time of booking so our breakfast we had booked was very minimal but the price was unchanged. They have no kettle in the room, so if you like a coffee like I do, bring one with you. The area of the hotel was good but Bulgaria don't seem to believe in lighting up the streets when dark so take a torch as the pavements have plenty of pot holes."

"Good - No queue to get a sunbed by the pool. If more came, they came in the afternoon and then about 3-4. Bad - holes in the towels and bed linen, only got clean towels 1 time in 8 days, they neither swept nor mopped the floors in the room during the entire stay (8 days), got more toilet paper after 3 days. When they asked for a mop, the staff didn't have a key to the cleaning closet (?) Cobwebs on chairs and tables where one would eat breakfast, lunch or dinner if one wanted. And also in the room. Bad and slack attitude from all the staff at the hotel (or whatever it was). The staff in the bar were totally okay otherwise it was so shabby! All the lights in the stairwells and corridors were out, so it was difficult to see where one was going. Absolutely do not recommend this hotel if you want a hotel feel!"

"wonderful down to everything kind helpful staff clean"