Aqua Nevis

"Rooms always clean, meals aren’t superb but it’s ok, entertainment staff are fab with the kids, there’s always somebody cleaning somewhere and it shows as the hotel is always clean, waterpark is fantastic, the snack bar food I found to be better than the restaurant, would I go again-yes. If you have high expectations then this won’t be the hotel for you, but all in all I enjoyed the hotel and the holiday, yes it’s not perfect but with a few tweaks it could be"

"Me, my partner and 2 year old stayed for one week, here is my honest review and why we will not be returning. Room: Room was clean, maids did a great job, clean towels everyday and polite despite the language barrier. Was perfect size for us but couldn’t imagine another body would have been comfortable. Food: Was always something there for us to eat; if you’re going to be expecting a roast dinner, full English every day - it’s not going to happen. We never had a problem with the food, breakfast became a little repetitive but what do you expect? Lunch and dinner was always lovely. I really felt for the restaurant staff for the mess that they needed to clear up after people, we experienced a fully grown adult dropping a whole plate of food, they didn’t even attempt to try and help the waitress pick it up. This is why they are so miserable in their jobs attending to animals like this!! The tallest guy in there, I believe he was the restaurant assistant manager, literally has no people skills and the rudest member of staff in that hotel! Waterpark: Amazing; kept us busy for hours despite how painfully cold the water is. Towards the end of the holiday it became too cold and we were stuck on what to do. This area is where children are playing and needs to be smoke free!!! Amount of times we had to get up and move because I was basically smoking the fag that the person on the sunbed next to me was smoking. Entertainment: Mini disco was great, however, we had to stop going. All of the adults chuffing away on their cigarettes and the area just become a massive smoke cloud. Which I did not want my child to be around; not to mention the children that didn’t have their parents watching them whilst drinking where my son got hit twice by a older girl - he’s 2 years old. There was no parent in sight or to tell her she was doing wrong. Hotel needs to do better with making the areas where children are playing smoke free. Never stayed past the mini disco due to the smoke and making my little one cough, could hear it very loud and clear from our room though with the doors shut too. Spa: Turkish bath was lovely, but language barrier was there. Guys who gave the pool towels out were lovely and polite and we used the service everyday. Location: Absolutely horrific. You are basically on an industrial estate, massive warehouses and no paths to walk on with your children. There is a shop across the road which is really handy, but it’s a good 15/20mins into sunny beach and the walk is so dangerous when walking through the industrial estate. Even when in sunny beach it’s like Skegness on a plane. Summery: Food was decent, hotel was nice, could have used the word perfect if the clientele was a little different and there wasn’t fag smoke everywhere, children swearing of all ages and parents actually parenting their children. Location was rubbish, dirty and unsafe and we absolutely will not be returning again."

"We had a fantastic stay at this hotel and would happily return. From the moment we arrived, the staff were warm and welcoming, making us feel right at home. A special mention goes to our cleaner, Adi, who was absolutely outstanding throughout our stay—always friendly and did a brilliant job keeping everything spotless. The food was nice overall, though like most all-inclusive options, it wasn’t always served hot. One thing we noticed was the heavy focus on beef and pork dishes, with very little chicken available. It would be great if the hotel could offer more chicken options in future. The aqua park was a huge hit with the kids—they spent hours there and loved every minute. It’s definitely one of the highlights of the hotel. The evening shows, however, were a bit repetitive and could use more variety to keep things fresh. The sports bar is part of the hotel and included in the all-inclusive package, which was a nice bonus. We went to watch the City match there, but unfortunately the sound system wasn’t great—the speakers were too quiet, so hopefully that gets sorted. On the plus side, karaoke nights at the sports bar were amazing! Great atmosphere and the host was super friendly and entertaining. The hotel is about a 15-minute walk from the strip, and we chose to walk rather than take taxis. It was a lovely, refreshing stroll and saved us from being overcharged. The nightlife on the strip wasn’t the best, but that’s likely because we visited towards the end of the season. This was my first time in Bulgaria, and I was pleasantly surprised. If I return, I’ll definitely be staying at this hotel again. Great service, fun amenities, and a relaxed vibe—perfect for families."