Grand Hotel Pomorie

"This is supposed to be a wellness resort. It does have mineral water pools, saunas, etc. However, smoking is not only tolerated, but allowed. The room smelled like cigarettes. I cannot open the balcony as smoke comes in, I cannot sit on the balcony and enjoy the beautiful sea view, because smoke comes from all sides. The restaurant buffet is decent, but I cannot enjoy it as there is very limited indoor seating and in the fully enclosed patio, a lot of people smoke and there is no ventilation. If you want to enjoy the Black Sea and do some spa activities, and you do not smoke, this is not the place. I do not understand how the hotel management can allow such a blunt violation of the law."

"I am staying here now and I am shocked how inaccurate all negative reviews are , the hotel is gorgeous- great spa with many saunas and pools, fantastic medical procedures, close to shops, restaurants and only 15 minutes walk to the centre. Breakfast is plentiful and the rooms are spacious, with very comfortable beds and cleaned to a very high standard. Direct access to a gorgeous beach- pure heaven! The only slight criticism is , where I agree with some other peoples comments- it would be nice to have a tour desk or at least some info about sightseeing available. Otherwise I truly recommend this hotel for those who want to spend relaxing quality time and improve their health"

"This place is indeed a dump! I read someone else’s recent review and 100% agree with them! DO NOT WASTE YOUR MONEY HERE. Front desk receptionists were beyond rude and at some point started yelling at me. I asked them for help fixing a mistake a made, I was looked mean and yelled at by both receptionists that they can’t do anything because I made the reservation online. Second time I was yelled at was when I asked for the room keys. I was told rudely that keys were already handed. I spent $2000 for 5 nights. And they couldn’t even help me add dinner for all of us. Instead I have to pay $60 for my parents to have dinner with me. At least let me pay at the reception! But EVEN THAT IS NOT ALLOWED!! What kind of a place is this?! It’s like they hate you! They don’t want your business and oh well they won’t get it next year. Last year, parking was included, this year, you have to pay $12 per day and I was AGAIN yelled at they are only responsible for the parking next to them. Last year, front desk staff was friendly. This year someone has come up with this great idea to stick ugly unremovable bracelet to indicate to EVERYONE not just to hotel personnel that you have paid for b&d and that you are staying in the hotel. What if I don’t want to wear it? They don’t even ask you."