V Hotel Sharm El Sheikh

"Our stay at V Hotel in Sharm El Sheikh was unfortunately a very mixed experience. While the hotel itself is visually stunning and modern, the service we received throughout the week fell far below what you would expect from a 5-star resort. From the moment we arrived, it felt like the staff were largely uninterested and not particularly helpful. Around the pool, there was virtually no service at all — the swim-up bar was often unmanned, and on several occasions we had to wait up to 20 minutes just to get a drink. In the restaurant, waiters would take requests for drinks but often never return, or simply disappear altogether. Housekeeping was also inconsistent, with our room being left unclean on two separate days during our 7-night stay. On one particularly frustrating occasion, we asked a housekeeping staff member to come back later while we finished getting ready, only for them to select the “Do Not Disturb” option themselves. This resulted in our room being left completely unattended for the day — we returned later to a messy room with no clean towels after spending the day at the pool, which was truly poor. On top of that, we experienced lukewarm to cold showers for five out of the seven days, which was incredibly disappointing. To make matters worse, our friends staying in another room had no running water at all for a day and a half, which is completely unacceptable for a hotel of this standard. The language barrier also made things more difficult throughout the stay. While we fully understand we are visiting Egypt, you would still expect front desk staff at a 5-star hotel to be able to communicate effectively with guests, which was not always the case. That said, there were definitely some positives. Management were helpful when we approached them directly, especially Ahmad, the restaurant manager, who stood out for his professionalism. The animation team were also consistently engaging, energetic, and fun, which added some enjoyment to our stay. A special mention also goes to our driver, Mustafa, who was fantastic and made getting around Sharm easy and enjoyable. The food was another highlight — consistently delicious throughout the week, including at the à la carte restaurants. The hotel itself is beautifully designed, with a contemporary and luxurious feel. We also really enjoyed the spa treatments, which were excellent, even if the spa facilities themselves felt a bit dated and not quite in line with a 5-star standard. On our final day, we spoke to the hotel manager to express our disappointment and to see if anything could be done given the overall poor experience. Initially, we were told no, which was quite shocking. After further discussion, we were offered a few free padel games, which, in all honesty, did not feel like an adequate gesture considering the issues we had experienced. Overall, V Hotel is a beautiful property that has the potential to be truly exceptional, but it is significantly let down by the level of service and staff engagement. It looks like a 5-star hotel, but unfortunately, it does not feel like one based on how guests are treated."

"Review: A Memorable Anniversary Return to The V Hotel Rating: ⭐⭐⭐⭐⭐ A Perfect 25th Anniversary Return My wife and I recently returned to The V Hotel in Sharm El Sheikh this April to celebrate a very special milestone—our 25th wedding anniversary. We first stayed here back when the property was known as the Pyramisa for our honeymoon, and coming back 25 years later was the perfect way to commemorate our journey. Accommodation & Views We booked two rooms under the names Mullin and Nersessyan (for my wife’s parents). We were incredibly satisfied with the room assignments; both featured stunning sea views that made every morning feel like a luxury. * Connectivity: The free Wi-Fi service was consistently strong throughout our stay. * Entertainment: There is an excellent variety of television channels available. While the remote control system is a bit complex at first, once the staff explained the navigation to us, it was smooth sailing. Staff Spotlight: Hossam Zane The highlight of our service experience was undoubtedly a manager named Hossam Zane. He is a true credit to the hotel. Hossam seems to be everywhere at once, working seven days a week with a constant, genuine smile. He went above and beyond for us, specifically: * Managing all of our restaurant bookings. * Seamlessly arranging a one-day room extension for us. * Personally visiting every restaurant to check in on guest satisfaction. It is because of Hossam’s incredible work ethic and support that we have already decided we will definitely be coming back. Dining The culinary experience at The V Hotel has remained a high point. We found the standard and variety of food across all dining venues to be consistently high. Whether you are looking for local flavors or international staples, the choice is impressive. Final Verdict Whether it’s your first time or a nostalgic return like ours, we cannot recommend this hotel enough. The combination of beautiful views, great food, and exceptional staff like Hossam Zane makes it a standout choice in Sharm El Sheikh. Stayed: April 2026"

"Beautiful hotel ruined by basic failures and uninterested staff Our stay at V Hotel Sharm El Sheikh was, unfortunately, far more stressful than relaxing. The hotel itself looks lovely at first glance, but once you actually try to live in it, the cracks show quickly. The biggest issue: no hot water. For 5 out of our 7 days, we had no hot water at all. Not ideal when you’re trying to enjoy a holiday. Even worse, our friends in another room had days with no water whatsoever, hot or cold. For a hotel claiming to be 5‑star, this is completely unacceptable. Housekeeping was another disappointment. Our cleaner missed two full days of cleaning, and on one of those days even pressed the “Do Not Disturb” button so they wouldn’t have to do the room. I’ve never experienced anything like that in any hotel. Service was consistently poor. Most of the service staff seemed annoyed whenever we asked for anything. They looked uninterested, unmotivated, and at times outright unhappy to be there. It created an uncomfortable atmosphere and made us feel like we were inconveniencing them simply by existing. --- ⭐ The few positives (because credit where it’s due) Management were the saving grace. When we raised our issues, management were genuinely helpful and tried their best to resolve things. Ahmed, one of the managers (pink shirt), was fantastic — always checking in on us, making sure we were okay, and doing the job the rest of the staff didn’t seem to want to do. Our driver, Mustafa, was brilliant. Friendly, reliable, and made travelling around so much easier. The food was excellent. Honestly, the food was the only thing that felt truly 5‑star. No complaints there at all. --- Overall The hotel looks beautiful, but the experience didn’t match the appearance. Between the lack of hot water, poor housekeeping, and uninterested staff, the stay was far below what we expected — especially for the price and the 5‑star label. If the hotel fixed its basic operational issues and retrained its service staff, it could be amazing. But as it stands, it was a disappointing stay that we wouldn’t repeat, but Egypt is lovely and would go back to stay at another hotel."