Concorde El Salam Sport Hotel

"Writing on behalf of my partner who just spent a lovely 2 weeks here, as usual the hotel staff went above and beyond to make the holiday special. However the hotel does need to address the attitude of the sellers. They have become very persistent on a daily basis. He had an issue with a particular seller that had the beauty salon on the sports side, Mohamed Alex. He took offence that my partner went elsewhere for a haircut and subsequently accused one of the life guards for stopping a sale. My partner had not even promised to go in the salon in the first place, so why it was assumed that he would is puzzling. It escalated in the seller getting into an argument not only with my partner, but also the completely innocent lifeguard and pool management. This created a very unpleasant scene around the pool with the seller shouting aggressively. I stress again at no point was my partner ever going to get a hair cut with this seller and the implication that hotel guests can only use salons in hotel is ridiculous - we can spend our money how we please. Our concern now is that we are coming back with our family shortly and have no desire to be harassed by sellers that assume we will spend money with them, or witness the fall out with the fabulous lifeguards and pool management if they don't get their own way. If this situation happens again we will consider changing hotels, which we really don't want to do as we have been here many times and love the staff."

"Sports Side Good Points; Airport Transfer – Get a private taxi its only round the corner, saves having to visit other hotels Location - Soho Square is in walking distance or the hotel bus drops you off nearby and brings you back which runs every 15 minutes from 0700 to 2300 hrs approx. This is the bus that also takes you to the front hotel for the beach. There is an English Bar “Old Vic” on the right-hand side as you are entering Soho Square, very reasonable prices and “good food”and singers. Use “in drive app” to take a taxi to the Old Town Market, this is worth a trip and is more traditional and a lot cheaper. It does get busy but more to see and is about £8 return in a taxi. Staff – the floor staff do an amazing job. They work very long hours and only go home about every two months. They can’t do enough for you, if you can, a tip can mean a lot to them. I would like to mention all staff individually but these are the ones that went above and beyond; Ibrahim the pool bar man, he certainly looks after you, such a pleasant man and we often saw him taking drinks to those who were less abled along with others. Lifeguards; Mohammed the supervisor and Mohammed (Bob) made sure our beds and towels were ready every day and often came round asking if we needed anything, absolutely faultless. Staff were brilliant. Lobby Bar - all of the staff were very pleasant; Sayed, Kerols E.L. Rahman were such happy guys and made beautiful cocktails. Mr Rahman was a happy cheeky man and kept us entertained. The guy who does Ice Creams and who also works in the lobby bar (sorry I have forgot your name) works very hard and makes any drink you ask for. Hassan was very pleasant and always asked how we were and offered us a lift home on the buggy, thank you. Restaurant; all of the staff were very helpful, one of the supervisors (very tall slim man) who left to go home during our stay always ensured our table was beautifully set and always made our breakfast tea. Thank you, sir. The gardens are well maintained and the gardeners were working every day, very pretty to see. The sea at the front hotel is beautiful for Snorkelling but it does get very busy. Negative points which made us not want to revisit; We have been to Egypt four times before and this was the worst hotel for interior looks, food and entertainment. Food - We hardly had a “hot” meal in our 14 days stay apart from the omelette which was made in front of you. The majority of the food was luke warm, including the soup. We noted that the food is either kept warm by tea lights or water in both the snack bar and main restaurant. Pool Snack bar - hotdog, burger and chips are the only options. On one occasion I ordered a burger and chips, the burger was half cooked and the chips were cold, I sent it back, I was offered another but refused. We did try again but again the chips were cold – the young chef could see we weren’t happy and made a fresh batch which were hot. We witnessed several people taking their food back or throwing it in the bin from the snack bar around the main pool. Entertainment – we gave up; basically, the restaurant opens at 1900 hrs and the evening entertainment is outside from 1930 to 2100 hrs which is when people are inside eating their meal, if you want to watch it you have to eat outside in the heat. Sometimes the entertainment stopped at 2030 hrs. On occasions you do get a singer in after 2030. After this the “same entertainment” moves to the front hotel. We were told the entertainment has to stop early because of the location of the rooms; you’re on holiday not to go to bed at 2100 hrs? In the lobby bar about 1900 hrs you get a violinist or similar for about half an hour then a man plays the piano from about 2000 hrs. We don’t go on holiday for entertainment but for the size of the hotel it could do better. During the day the odd game of water polo, aerobics, darts and yoga, pool party once a week. The beach party is at the front of the hotel. We only went to the front/beach hotel to snorkel as it was absolutely jam packed by 1000 and you couldn’t get a bed; it was not our idea of relaxing. The hotel appears to have a lot of Supervisors/managers who were good at standing around doing nothing and not helping staff when there were queues. We often saw “shouting” at staff – praise in public and criticize in private. Hotel interior– our room 1989 needed a good scrub especially the floors (we never felt it was clean). The bathroom needs replacing; tiles mismatched, holes in the shower wall where a handle had been moved. Lots of botched up silicone and painting. The room furniture was damaged and scruffy appearance, not a five star room. The main pool bar needs a full upgrade as it looks very run down. The tiling is scruffy with pits falling off and silicone trying to cover it up. The pool bar at the front hotel is a lot nicer."

"We absolutely loved our stay at CONCORDE Hotel! The hotel has a beautiful and well-maintained territory, warm and crystal-clear sea where you can see many beautiful fish, a lovely atmosphere, and delicious and varied food. The staff are very friendly, attentive, and always willing to help. We would especially like to thank Amer, who took such great care of the cleanliness of our room. Every day, our room was clean, tidy, and cozy. Amer is very attentive, hardworking, and friendly. He always welcomed us with a genuine smile and a great attitude. It is clear that he truly loves his job and does it with great care, responsibility, and heart. Thank you, Amer, for making our stay even more pleasant and comfortable! We truly appreciate your hard work and kindness. ❤️ 🇺🇦🇪🇬"