Hotel Sofitel Cairo Nile El Gezirah

"It was my first time staying at Sofitel and while in other aspects it was a nice stay (carpets could be cleaned better) I had one very unfortunate experience. I was there for a meeting and accidentally left my phone in the washroom. It may have taken me another half hour or so to realise but when I did, someone from the staff had already stolen it. On my end, I wasn’t sure if i had left it in the meeting room or in the washroom so i kept checking and checking. But I knew clearly it got misplaced from the meeting room because thats when i last used it. Told the staff as well. What I hated the most was their approach of managing the whole thing when I was repeatedly asking them for help. Took them forever to come around for help, kept insisting I left it in my room, and gave me vague statements throughout the whole day (security is checking, no cameras show phone in your hand, you lost it outside the hotel). When the meeting finally ended at 6pm, I had to go again and literally get in their face for some straight answers. Only then they admitted seeing in the camera that it got picked up from the washroom. And amazingly created all sorts of hurdles to protect the thief and not help me recover it. Slow, incompetent staff all the way and worst of all the lies I got told all day long."

"Sofitel El-Gizerah in the heart of Cairo almost surrounded by the great Egyptian Nile , as All rooms can see the Nile partially or see the full panoramic views of all Cairo. We spent 3 nights checked in through the Sofitel’s club (as Accor Platinum member) . The reception of Ms Hend Tarek , Zekra Ahmed , and catering staff Mahmoud Maghawary , Tamer El Sayed, and Abd Allah Ashraf all keen to help cheerfully . Food and drink quality was excellent wither breakfast , after noon tea or Apero Chic all well presented and tasty . The hotel location was excellent to tour all highlights and attractions of Cairo including the Grand Egyptian Museum,Pyramids , Egyptian Civilisation Museum, Old Cairo Mohamad Ali Citadel and Mid Cairo. Furthermore, at night the views from the balcony with lighten boats and Nile fountain was amazing plus you can dine in enough dinning options overlooking the Nile. Thank to all staff and management for providing that service in that great location. Sure will come back while visiting Cairo as still many sites and attractions need to be seen."

"Amir from the Room Service department Excellent service"