Fairmont Nile City

"We had 4 nights at this hotel - the hotel itself was great for the first 3 nights - service room and location ideal - the last night however was a disaster - my low score for service was related to the italian restaurant within the hotel - and to one person only as the rest of the team were all satisfactory - we had dinner in the italian restaurant on our last night and it was a shambles - we arrived around 8pm and were seated by a waiter whose name unfortunately I didn't get - almost immediately and just as we got our menus a table near the window became available and I asked if we could move to that table - the particular waiter in question was rerluctant to move us and he stated that it would take too long to reset the other table (the restaurant wasn't even half full) - I told him we would wait - but he was obviously very irate that I requested another table - we then had to wait for 20 minutes to be moved to the other table - and another 30 minutes before we were given a menu to order our dinner - by this time it was around 9.00pm - we had to request for them to take our order numerous times and finally got our meal around 9.30pm - no apology no nothing - just feigning arrogant indifference - he was a very angry waiter who spoilt our night and gave everyone else in the hotel's service team a bad name To make matters worse, in the early hours of the next day after having the dinner in question at the restaurant my partner had a very bad case of stomach cramps and severe diarrhoea (on that day we'd had breakfast in the hotel and then later had lunch in the hotel's italian dining room before our dinner in the very same restaurant) - important to note that at our dinner in question we had 2 different meals) - on the next morning we were due to fly out of Cairo onto Aswan and Abu Simbel - it was a stressful situation and it looked like we might have to cancel the flights - nevertheless we took the flights - again very stressful - I then suffered the same fate the next evening After 3 full days my partner still had diarrhoea and had to visit a doctor who had to prescribe medications - she could not participate in the first 4 of the visits that were made on the cruise during our 5 days on board - I subsequently had to see the same doctor the next day - my wife was on medications throughout the cruise and our Nile cruise had been all but wasted Although I cannot categorically state that the illness came as a result of eating at the hotel's Italian restaurant, the circumstances and especially the timing raises some serious questions So a good start to our visit to Egypt was completely spoiled by one officious and arrogant waiter and a dose of stomach cramps and diarrhoea I should say that I contacted the hotel with my complaint and although they responded that they would review my complaint I am not satisfied that anything would come of it and in any case I feel strongly that this overall matter should be conveyed to trip advisor readers. Beware of the officious and arragant waiter in the Italian restaurant in the Fairmont Nile City hotel"

"I loved our rooms but the room where we had the snacks was a bit strange. We couldn't take the snacks to the area where we were drinking our wine. Had to be seated. Maybe this was a misunderstanding. Our breakfast attendant Ahmed was wonderful. Made us feel very welcome each morning and had my coffee ready. What a very personal experience. Excellent breakfast. Dinners some evenings were not the best."

"Very welcoming Mohammed Shemy was fantastic"