Jasmine Palace Resort & Spa

"Absolutely wonderful staff, and wonderful hotel people and experiences! Service is wonderful and always been with a smile! The entertainment staff are great and always loved interacting with Leoni! She’s very sweet kind and always makes sure people are having a great time and are well looked after and entertained!"

"Room 3339 / 23-26.04.2026 I would like to thank Mr. Samy Asham, the Rooms Division Manager, for his outstanding support and kindness. He is truly a very pleasant person and demonstrates a high level of professionalism in everything he does. His generosity and warm welcome and attitude toward us made our experience even more enjoyable, and we truly appreciate his efforts. I would also like to extend my appreciation to the reception team: specially (Mr. Hassan & Mr. Ahmed), they are truly wonderful, friendly, and very helpful. Their positive attitude made a great difference during our stay."

"I have never in my life been so humiliated. We all have a choice but from the bottom of my heart avoid this hotel.. it will cost you a hell of a lot more than the ‘good deal’ you could have initially got. This is the honest truth. Furthermore- Based on numerous visitor reviews, the reception staff at Jasmine Palace Resort & Spa in Hurghada are frequently described as rude, unhelpful, and dismissive. Multiple guests reported incompetence, specifically citing issues with check-in, booking problems, and poor communication. Key issues reported regarding the reception staff include: Rudeness & Poor Attitude: Guests have described the reception team as having a "dreadful attitude," being "nippy," and unhelpful. Incompetence & Mismanagement: Reports indicate difficulty in finding bookings, assigning incorrect room types (e.g., twins instead of doubles), and inefficiency. Specific Complaints: Some reviews specifically named staff members, such as a "Mohamed," as being particularly difficult and unprofessional. Unresponsive to Issues: Reception has been cited as slow or unwilling to address issues like room maintenance or cleanliness issues. While some areas of the hotel, such as the cleaners, lifeguards, and restaurant staff, often receive praise, the reception desk is consistently highlighted as a major weak point. To highlight, there are so many lovely hotels in Egypt.. if you value your mental heath avoid this one…"