Selena Beach and Spa

"Everything is ok with this hotel."

"Our vacation at Selene Beach & Spa 5 ("Ultra All Inclusive"), or how to survive in a Turkish paradise ✈️🤪 It all started with a flight on a huge 600-person plane. The journey was long, and the behavior of some fellow passengers, unfortunately, left much to be desired. Thank goodness the transfer from Antalya to Alanya didn't let me down. But as soon as we arrived at the hotel, the main quest began. They met us without smiles. The receptionist behaved unpleasantly: she tossed the forms, and when she didn't like something, she demonstratively tore up the form in front of me and made me rewrite it. It was lunchtime, but they didn't even offer us food, being tired and hungry. In the end, the move-in was delayed for a long time. The first room (242 on the second floor) turned out to be a disaster, it was very small and wasn't even listed in the hotel card, although the guide guy smiled slyly while taking good tips. All the hooks in the soul are broken, the floor is all in someone else's hair, the sliding closet is jammed, and the hair conditioner is diluted with water. The balcony has age-old dirt, and the door wouldn't even close! I called the reception before nine (they promised to come), waited more than 15 minutes, got angry, went down and demanded a proper room. In the end, we were moved to 410, but the receptionist later demonstratively turned away during our meeting. In the new issue, everything worked, but the cleaning "delighted" with strange hair and the smell of sewage. We carried the things to the 4th floor ourselves - no one helped. At night I waited for a new surprise: the room was right above the dining room, where the ventilation was roaring loudly, and the road was noisy under the windows. Had to sleep without fresh air with the balcony completely closed. Luck was on our side with the food—the cafeteria served delicious food, and the chef was very friendly. But the service was also lacking here: for all 11 days we sat at the same table, and for all 11 days the same shard of glass lay on the floor near it, and the walls were splattered with sauce. Opposite the "Sakura" restaurant, they found a confectionery, but they encountered unpleasant treatment there. By the way, the pastries were just moved from the cafeteria—the ones people didn't take from the buffet. And at the snack bar where there was delicious cocoa, they actually served us pizza with a long foreign hair in it. A separate pain - towels. In the room, they were standing like poles, were poorly washed and had holes (only the bedding was clean). Beach towels were never available, so we managed: we exchanged them with the maid for bath towels right from the cart. At the same time, we left tips every morning, but the maids still begrudged the coffee in the room—they gave strictly 2 packets a day for two, and we had to beg for more. And the coffee at the hotel was disgusting too. The beach at the hotel is tiny, and the sunbeds are packed in. At 8 in the morning, everything is already taken by towels left by other vacationers. I wasn't freaking out—I was just collecting unattended items and handing them over to security. The "child-free" concept also failed: our beach bordered a family hotel, so the children's screams and shouts were right at our feet. And in the sea, household waste and discarded hygiene products would be floating past us. The man cleaning the beach and the security guards really impressed, they honestly kept order and checked bracelets. And a very sweet, English-speaking woman who used to write in the A la carte restaurant — always with a sincere smile. And the main saviors of our mood are the gentle and pure local kitties. We fed and stroked them every day, and all the negativity from the hotel service immediately evaporated. Overall, we still had a great vacation, but the hotel was something else!"

"Was very nice, I am at the hotel for the 2nd time, everyone is very nice Especially Yussuf the guest relations manager and the hotel manager are so nice"