Eftalia Splash Resort

"We’ve just come back from a 10-day family holiday at Eftalia Splash Resort, and overall we had a really good time. There were definitely a few things that could be improved, but overall we left feeling rested, happy and with lots of great memories. Arrival & check-in We arrived very late at night after a long transfer, which took just over 2 to 2.5 hours. It sounds long, but there was a toilet stop on the way and, surprisingly, the journey went quite quickly. Check-in was fast and the staff were friendly. Our luggage was taken to our room, which was really appreciated after such a long journey. Our room We stayed in a Family Room with two bedrooms (Room 202). The room was clean, spacious and perfect for our family. The bathroom was also a really good size. The air conditioning in our bedroom worked brilliantly, but unfortunately the one in the children’s bedroom was very weak. We reported it, but unfortunately nobody came to fix it, which was disappointing. The room was cleaned every day, with fresh towels and the beds made. It wasn’t a deep clean every day, more of a quick tidy-up, but honestly, we were completely fine with that. I actually prefer it when nobody moves all my things around! 😂 Wi-Fi was also fine during our stay. Food There was a very large selection of food. Pasta, chips, different meats, salads and lots more. The salad selection in particular was excellent — lots of choice and everything looked fresh. Not everything was to my taste, but with so much choice, we always found something we enjoyed. The dessert selection was huge! There were sometimes quite long queues, especially for drinks, and unfortunately some guests weren’t always very polite or patient — but that’s not really the hotel’s fault. One thing I think could be improved would be having a small section specifically for children and perhaps more places to get drinks to reduce the queues. The basic drinks, soft drinks, tea and coffee were included in the all-inclusive package. Cocktails and some other alcoholic drinks had to be paid for separately. Pools & waterpark The pools were good and the children absolutely loved the slides. I didn’t personally use the slides, but my girls had lots of fun. One thing I would definitely mention is that the area around the pools can be VERY slippery. Unfortunately, my daughter Rosie had an accident on the first day of our holiday and ended up in hospital and having her nail removed. The hotel arranged a taxi to the hospital for us, which we appreciated. The nurse at the hotel was also extremely busy — we saw quite a few people with bandages during our stay, and unfortunately there seemed to be accidents around the pool area quite regularly. The hospital wanted €100 for the taxi back to the hotel, which we found completely unreasonable. We took a taxi directly outside the hospital instead and paid €30. The hospital care itself was good, although there was some confusion when taking the excess payment and there was a lot of pressure and stress around sorting everything through our travel insurance. It was already a stressful situation having your child in hospital abroad, so being constantly on the phone with insurance companies wasn’t easy. Thankfully, everything was eventually sorted and Rosie was okay. Sunbeds Sunbeds are definitely one of those things where you have to get up early and reserve one. 😂 However, we found that at around 8:30am there was still a reasonable choice, so it wasn’t as bad as we expected. Entertainment & activities There were lots of activities during the day, including Zumba and other activities around the pool. The children always had something to do. The evening entertainment was okay, and there was a kids’ disco. Our girls enjoyed it — even if it was just something to do before bedtime. 😂 We didn’t personally use the kids’ club, so I can’t really comment on that. There wasn’t much interaction between the children during the kids’ disco, although I wonder if the language barrier played a part in that. There is music around the pool during the day, which some people might find a little loud, but we didn’t find it a major problem. Eftalia Island Eftalia Island was definitely one of our highlights! There was a shuttle bus approximately every 20 minutes, so getting there was easy. The waterpark was great and there was a good choice of pools and slides. The food court was also very good, with a large selection of food available between around 12pm and 4pm. The children really enjoyed having the option to go to the Island, and it gave us even more things to do during the holiday. Staff The staff work incredibly hard. We constantly saw them clearing plates, collecting cups and keeping everything tidy. Everyone was generally friendly and some staff tried to have a chat with us, although the language barrier sometimes made communication a little difficult. We honestly don’t have anything particularly bad to say about the staff — they were always busy working. Spa We also booked a family spa package and absolutely loved it. The children really enjoyed it too, and it was a lovely experience for all of us. Towels were available at the spa, which was convenient. Excursions We went on a pirate boat trip, which was a fun day out, but our favourite excursion was definitely the 4-in-1 adventure with rafting, zip wire, quad biking and other activities. That was probably one of the best days of the whole holiday — so much fun and definitely something we would recommend! A few little things that could be improved There are always a few things you could pick at, of course. I think ice cream should be available throughout the day rather than only between 2pm and 4pm — especially in a family resort! 😂 You also need to be a little careful when buying things from the small shops in the hotel and make sure you understand the price before paying. We had a small misunderstanding over the price of some magnets, so it’s worth double-checking. The biggest thing I would recommend the hotel looks at, though, is the slippery flooring around the pools. We saw quite a few people slipping and noticed quite a lot of guests with bandages, so this definitely deserves attention. Would we come back? Would we return to Eftalia Splash? Probably not — but honestly, that’s not because we disliked the hotel. We simply like travelling to new places and experiencing somewhere different every time. We rarely return to the same hotel. Overall, we had a really lovely family holiday. There were a few things that could be better, but no holiday is perfect, and you also have to remember that you are sharing a resort with hundreds of other people — and people are people! 😂 We came home rested, happy and with lots of memories (and quite a few stories to tell! 😅). Overall, we would recommend Eftalia Splash Resort, especially for families with children. There is so much to do that the kids will definitely not be bored. Thank you, Eftalia Splash, for a great family holiday! ❤️🇹🇷"

"Not again, total rip off! Very rude staff. Over charging the price not even in lira, or the exchange rate, and even if they do they compare it to the £1 they charging you British pounds in there's only country so you basically paying in pounds. Pool closed for 2 hours every day. Not really all inclusive, the give you 6ml shots, when you ask for a double they still give you a single when you tell them they get angry with you. Staff don't understand English not very helpful. The boat trips are all ripping you off. They will tell you all included with beers and wine. When you get there they will tell you that it's not included so you basically want to you pay for it, even the snacks. No value for your money, even if you go the the exchange rate shops. They all ready worked it out, so you paying the same British rate but just in different currency."

"I have recently returned from a 10-night stay at Eftalia Splash, and I am extremely disappointed with the experience. To say that I am dissatisfied would be a huge understatement. In my opinion, this hotel does not meet the standard I would expect from a 4-star hotel, particularly considering the amount we paid for the holiday. From the moment we arrived, there were numerous issues that significantly affected our stay. The cleanliness of the room was extremely poor. There was mould in the bathroom, biting ants in the room and broken cupboards. The ceilings were also extremely low, and my partner repeatedly hit his head on the balcony door. The balcony itself was virtually unusable due to three large air-conditioning units being situated on it, making the area unbearably hot. One of the most concerning issues was the constant smell of sewage in our room, which was so bad at times that it made us feel physically sick. There was also a continuous and extremely loud drainage noise throughout the night, which repeatedly disturbed our sleep and made it difficult for my child to sleep properly. The swimming pool area also raised serious safety concerns. The children's pool was extremely slippery, and children were reportedly cutting their feet. My son slipped and fell badly, resulting in a severe wrist sprain. Thankfully, it was not broken, but this could have resulted in a much more serious injury. This happened despite him wearing swimming shoes. There were also issues with the grids around the pool. They moved and lifted when being stepped on, causing me to trip several times when getting in and out of the pool. I find this particularly concerning given that this is an area used by children and families. The food was another major disappointment. The selection was extremely limited and repetitive, with essentially the same food being served every day and evening. My children were left with very little choice and could realistically only eat pancakes, waffles, chocolate spread, pizza and chips. The choice for adults was also very limited, with many dishes not clearly identifiable. I have also never experienced an all-inclusive holiday where guests are expected to pay extra for ice creams and where the drinks selection is so limited. Even the spirits served were not a full measure. We were also repeatedly approached and encouraged to purchase cocktails, which was frustrating when we had already paid for an all-inclusive package. The children's entertainment was equally disappointing. The same playlist and essentially the same dancing video were used every evening, providing very little variety or entertainment for the children. The behaviour of some of the hotel staff was also disappointing, with several members of staff coming across as rude and unhelpful when we raised concerns. Another major issue was the Wi-Fi. The Wi-Fi was so poor that we were unable to reliably use our phones or contact you during our stay. This was particularly frustrating because there was no representative based on site for us to speak to directly. We were therefore left without a reliable way of contacting you to raise our concerns or seek assistance while we were actually experiencing these problems. Had the Wi-Fi been usable, we would have attempted to contact you during the holiday to report these issues and give you the opportunity to address them at the time. Overall, this holiday fell significantly below the standard we expected and paid for. What should have been a relaxing family holiday was instead affected by poor cleanliness, unpleasant smells, excessive noise, food and drink limitations, safety concerns, inadequate entertainment, poor Wi-Fi and a lack of on-site support. Considering the cost of this holiday, I do not feel that the experience represented reasonable value for money or the standard advertised"