"We have stayed at the princess street hotel for the last five years and this will be the last. A member of our party requires a walk in shower due to mobility problems. We always contact in advance to make staff aware of this, I do understand that they can not always guarantee that disability requirements can be met which happened on this occasion. Which meant our friend was unable to shower. The staff and managers attitude was very dismissive and clearly did not care. We were told that if we were not happy they would refund us our money, fair enough but where were we going to find accommodation at 2:45pm for 4 people for two nights! We felt we had no option but to stay. If you have any mobility issues I would really reconsider and book else where as this establishment does not cater for people with mobility disabilities. It should be noted that once a guest had checked out my friend was able to go into the the room for a shower as a one off, whilst we were greatfull that she was able to get a shower it was very inconvenient having to take your towel, toiletries and clothes to a completely different floor level. The room that we stayed in was tired looking and the window in the bedroom was broken and did not shut. When reporting this I was told that it did not create a security issue and would not blow open in the wind.! This accommodation boasts that the apartments are stylish & luxurious having a window that doesn’t close and looks like it hasn’t closed in a long time is not luxurious. My friend not being able to shower is not luxurious and the unfriendly staff who couldn’t care less is not luxurious. I have previously thought it wasn’t really worth the money but after this weekend I will definitely not be booking or recommending this accommodation again."
