"Replying to Hotel Owner's response to my earlier post - Sir/ma'm, It is not correct to mention that i have not reached out to your customer support team. from the time, i have received a message on my flight cancellation due to bad weather in Funchal, on 13th morning, i have immediately been in touch with your hotel customer support team multiple times via both email and on phone. Only response i have received is that hotel will not entertain any request for refund or date change. if needed, I'm happy to forward all the emails to you. My email exchanges was via the email ID - Reservations.cc2@muthuhotelsmgm.com. this email was given by your support team on the call. I have multiple times contacted your customer support team via phone as well. My email exchanges were till yesterday (16th Dec). i have forwarded the evidences of flight cancellation due to bad weather with your teams. i had requested to escalate to supervisors as well in the call, but, my request was declined. Appreciate, if you can help me by considering the situation and support me in refunding my hard earned money or possibly for a date change. It'll be really helpful to me. Looking for your positive response. Thanks! ________________________________________________________________________________________________ Lack of customer support from hotel in extraordinary circumstances I had booked in this hotel from Dec 13th to Dec 16th for a vacation in Funchal. Unfortunately our flights were cancelled due to bad weather in Funchal. As there are no alternative flights over the weekend, i had to cancel my trip. I had requested the hotel team multiple times to help me with either the refund or amendments to dates, so that i can rebook the vacation for another time. But, there has been no positive response till date. its very sad to lose your hard earned money, hotel team needs to give the benefit of the situation or circumstances under which the trip could not be progressed. Request the hotel to consider and provide an alternative. Muthu Raga Madeira Hotel manager at Muthu Raga Madeira Hotel Thank you for your review that in nothing has to do with a stay at our htel, therefore very unfair even to comment on the team. However, we have indeed and very exceptrionally considering the circumstances, granted credits for the paid amounts as long as and as informed an email should be sent to the hotel with the request. Unfortunately, it seems we have not received any mail from tyou that our General masnager could have replied as he already did for others. Plerase kindly note that the hotel as the airline are not liable for outside circumstances, but we as always did, are here to help and assist in the best way. Thank you for your very kind review and evaluation on the hotel."

"Stayed at Raga in September 2025, comfortable hotel, staff very helpful, towel change each day, sheets 3/4 days, substantial breakfast in hotel and nice restaurants nearby, good bus service to Funchal. I would recommend hotel Raga for a stay in Madeira"

"this is our 2nd visit to the hotel upgraded again to room 901 2 balconies great sea views over the swimming pool . very clean rooms and public areas staff remembered us from our last visit 2 years ago"