Mama Shelter Lisboa

"I would gladly have given a 5 star review, BUT only for our room being too small - my suitcase was practically on top of me the whole time, as there was nowhere else to put it!!! Otherwise, it is a lovely hotel, in a nice location and within walking distance to the city centre. There is also a good selection of buses and Metro around the area. All the hotel staff were super friendly and helpful throughout our stay and we got a great recommendation for lunch in a local venue. The hotel itself has two restaurants, we found the service to be excellent and the food was wonderful."

"This is my third and LAST stay at this hotel. Although it is fairly new and offers a good breakfast, I don't feel that they value Accor loyalty status. As a top-tier Accor member, two things stood out to me: (1) The welcome drink was limited to orange juice only. Really?; (2) Although the hotel appeared to be far from full—and the Accor app showed that every room category was still available to book for the same day—they would only offer a maximum late checkout of 30 minutes. No one from the staff appears to understand Accor loyalty program or provided the expected service for loyal customers. Because of experiences like this, I'm moving my next stay to another hotel chain."

"This is a chain of hotel/bars around the world. A quirky relaxed vibe with a great atmosphere. We didn't book we explored and found ourselves staying all night... The food platters were delicious and the drinks well made with lots of variety. The staff is accommodating. Enjoying the music and the view in comfortable surroundings was one of the highlights of our weekend away to Lisbon. Would visit again."