Crowne Plaza Vilamoura Algarve

"Very nice hotel, staff were amazing. Paula the therapist in the spa is especially nice and very good at her job."

"Arrived early on 8 August. Room not ready which was expected and luggage stored and staff said they would call when room was ready.3:30 pm still no call go to reception and they say they had called but I showed them my call log no missed calls. Gave me room 305, go to the room which was fine till you open the curtains and see the view which is the roof of building at balcony height covered in seagull droppings. Pointed this out to staff member and asked him to inform reception. No contact so on my way out for the evening pointed out to staff they said they would send maintenace and call. Had a call which I missed so called back staff member said the lady dealing with it was checking someone in end she would call me. No call. On way back in evening spoke to staff member who confirmed maintenance had been but nothing could be done. She could not move me to another room unless I paid 100 euros per night extra, 4 days into the holiday nothing has been done meaning have no use of my balcony that I paid as where is the enjoyment sitting looking at bird droppings ."

"I had the best massage ever with Paula, she was so nice and took a very good care of me. I’ve done the reflexology and i would definitely recommend it !! Many Thanks"