"Myself & my partner stayed for a week all inclusive at the start of August. We had a pleasant stay and would recommend the hotel for those wanting a relaxing time in an adults only (14+) environment.
The setting of a nature reserve is a real selling point. The hotel has a beautiful view/surroundings.
Rooms are minimalist, clean and calming.
Reception staff are always friendly and nothing is too much trouble.
Bar staff work incredibly hard (there can sometimes be a substantial queue for drinks due to popularity). There is a good range of drinks available with all inclusive (including cocktails from a machine—go all inclusive premium if you want cocktails mixed by bartender).
There is no fight for a sunlounger near the pool and the pool has a peaceful atmosphere throughout the day, until early evening when a slightly more upbeat DJ set readies people for the evening most days. There is also the option of a rooftop bar (opens at 5) and pool, which we didn’t use much but which looked beautiful.
The hotel also provide a free boat across the water (1 min journey) to the beach. It is a 5-10 min walk to the boat and a 5-10 min walk to the beach at the other side. Unlike the boats belonging to other hotels, there was never any wait for the AP Cabanas boat, meaning a lovely morning could be spent at the beach before returning at lunch time for an afternoon by the pool. It was a beautiful beach, well worth the journey.
Entertainment staff also work very hard & somehow have endless energy! They are always friendly and smiling. There are a large range of fitness activities taking part around the hotel in the day, with the most popular being aquazumba at 4:30 (great fun and sometimes felt like all guests were in the pool joining in!). The same staff delivering fitness activities also circulate sunbeds with snacks during the day, which is a nice touch, but entertainment is not ‘in your face.’ You are not hassled to join in like at some hotels.
Evening entertainment is equally unobtrusive. Most evenings, there is a DJ or live musician playing in one of the bar areas, whilst people relax and enjoy drinks/games amongst themselves. Avoid the hotel if you like a very lively atmosphere/grand entertainment. A few people had a short dance some nights, but generally people keep to themselves and enjoy the company of those they are visiting with.
Lastly, the food. This one is more complicated for us as we are vegan. There was a buffet with a wide choice for other guests at every meal (and other guests were also catered for at two other restaurants on site which could be booked the day before and which looked lovely for adding some variety to their experience). There also seemed to be plenty of vegetarian food available. For us vegans there was usually one/two main course options and plenty of sides we could have at each meal, which we were happy with (we understand the limitations of our dietary choice). However, there were one or two occasions where we arrived and there was no vegan option at all. We feel that the hotel should consistently have at least one vegan option at each meal (the lentil stew and vegetable chilli for example were delicious!). Similarly, we were pleased to find vegan yoghurt at breakfast and vegan milk behind the bar, but no vegan butter/spread anywhere in the hotel (which could have been a challenge for lactose intolerant guests too). Overall we were able to eat surprisingly well despite our limitations, but feel that consciously taking vegetarian/vegan guests into consideration with a few tweaks (including clearer labelling) could improve the hotel even further.
Finally, some tips for prospective guests:
- Bring some euros in cash even if you are all inclusive. You will need these as a refundable deposit on pool towels (10 euros each) and to rent sunloungers at the beach (two beds and an umberella is 15 euro for a half day, 19 euro for a full day).
- Bring insect repellent and bite cream. The hotel do what they can with citronella candles, but of course outdoor spaces on a nature reserve are going to have mosquitoes etc."