Pestana Viking Resort

"Our experience was excellent, from the location and amazing views of the hotel to the sympathy of the staff. The food was very good and the breakfast very varied. Our little one woz love it. Ideal place to relax, the beach is so close! This is woz our 4th time to visit the hotel."

"Hotel well located on the edge of a cliff overlooking the Atlantic, clean and spacious room with a kitchenette in our case. The only small issue is that you are harassed in the evening at the restaurant to pay for a 3 euro bottle of water, whereas a final settlement is generally done at the end of the stay. Furthermore, this hotel does not accept cash."

"We have previously had good experience with Pestana but not here. On our first night my husband got food poisoning. We had a confirmed medical certificate of his acute gastrointestinal illness by getting a video consult due to the violent illness my husband couldn't leave the room. The timeline of his sickness and diarrhoea fit with food poisoning from rice exactly. Hehad eaten at 8pm and at 2am he started being violently ill. This continued for 24 hours and then he started to recover. I reported to the hotel for help and for the benefit of the other guests so the hotel could check their food but received hostile and dismissive treatment. Jose the night manager said 'ok, management in at 9' without asking if my husband needed anything or if I did with our 2 year old to look after. Pedro (the hotel manager) said they were 'contacting their lawyers and have told the caterers who deal with the food' but he didn't acknowledge my email with the medical certificate and never bothered to ask how my husband was or if they could do anything to help me whilst he was ill and I had our toddler. I made it by taxi to the pharmacy and supermarket with her thanks to Stephanie on reception booking me a taxi. She was pleasant and helpful but, not one member of staff asked how my husband was or if I needed help. The majority of staff seemed permanently grumpy with the exception of Stephanie, Afonso and the housekeeping staff. As soon as my husband was well enough we checked out and moved hotels. This was on top of the poor maintenance, fridge that didn't work, lack of towels and a 'sea view' that was more roof than sea. 3 star masquerading as a 4 star at best! Pestana have lost loyal customers. We were at Pestana Medeira when we got engaged and had come here for our honeymoon. We'd have returned to Pestana for anniversaries had we have been treated respectfully."