Savoy Le Grand Hotel

"We were accomadated with a very nice room. A two bedroom suite. The pools were really nice and clean.The hotel had several options for dining and a nice breakfast buffet. The only thing we did not like was the layout of the shower and the slow drainage of the water. The staff were very helpful and we booked 2 nice excursions with Mr.Ali who was in charge of the tours."

"On arrival at the hotel I found the staff at reception rude and unhelpful. Having booked a pool view room I was extremely disappointed not only with the view from the room which had a palm tree obscuring any view of the pool but also was in an additional part of the hotel which in comparison to the rest of the hotel was shabby and run down. Thankfully we had a very nice porter helping us with our luggage and when we told him we were unhappy he advised us to return to reception and complain. Thankfully after being persistent we were offered a perfect room in the main hotel. Our experience daily at breakfast was extremely unpleasant due to the in competence of the staff. The staff were unattentive, slow, dismissive and rude. Hot drinks took ages to arrive, cutlery was always missing, plates were left to pile up before being removed on request. Not one member of staff showed initiative. The food was mediocre. On our first day we ate in the restaurant and signed the meal to our room. The following evening at 11.00pm a waiter woke us, banging on our door insisting that we pay the bill immediately. The sun loungers were hard with no additional cushion which was far from relaxing. The only people that showed any friendliness and were helpful was the gentleman who works independently arranging trips and the porters. Management at this hotel need to put a smile on their face and welcome their guests. This hotel at top merits a three star rating"

"Be careful. They will charge you double. If it’s possible don’t give your cards. Tried to call and ask for explanation but no reply."