InterContinental Malta

"I am currently staying at the International Hotel in Malta and would like to share feedback regarding an interaction I experienced at the reception desk concerning the laundry service. Earlier today, I needed to send three items to the laundry (a jacket, trousers, and a t-shirt). As I was in a rush, I unfortunately forgot to complete the laundry form in my room before coming down to reception. I asked the receptionist, Ms. Dunja, if she could assist by sending the items to the laundry department. She repeatedly insisted that she could not accept the items without the completed form. I explained that I did not have time to return to my room at that moment and asked if a form might be available at reception so I could complete it there. When she informed me that there was none available, I offered to take full responsibility for the items. I wrote and signed a note stating that I accepted responsibility in case of any loss and clearly listed the three items, requesting that they be returned by tomorrow evening. Despite this, Ms. Dunja continued to repeat that she could not accept the items without the form, without offering any possible alternative or solution. A colleague standing next to her then joined the conversation and repeated the same position. She also mentioned that the laundry service is located nearby and that the hotel sometimes receives assistance from external providers, which suggested that there might have been some flexibility in resolving the situation. At the time, the reception area was not busy, with only one other guest present. As a guest, I would have appreciated a more solution-oriented approach and a willingness to assist rather than a strict refusal without attempting to help. I kindly suggest that the team be further trained in customer service and guest support, particularly in situations where a simple solution could enhance the guest experience. Thank you for taking the time to review this feedback. Kind regards, [Ilknur) Room 1007 Booked for 4 nights"

"Great hotel good location can’t say anything wrong with it clean modern the staff were great and friendly the room was spacious and comfortable we only had breakfast but the staff really looked after us then and the breakfasts were excellent we will definitely go back"

"Had a great experience with room service at Intercontinental Malta . The food arrived on time , well presented and exactly as ordered .. Special thanks to Vigneshwar Reddy for his professionalism and friendly service. He handled everything efficiently and made the experience even better."